At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate.  Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow.  Empower your impact at Cision. Be seen, be understood, be you.   If Cision’s products are train cars, a CSA is the conductor, and its customers are the passengers! Your role as a Client Success Associate is to make sure that your customers’ long-term needs are met. Instead of simply helping customers with their immediate issues, you focus on building long-term relationships to build trust with customers. You should understand your customers' needs, goals and issues and plan to navigate them through the Cision universe.Key Competencies: Manage a portfolio of customers with a monitoring subscriptionIdentify and pass growth opportunities to the account managerCreate and maintain a customer success plan for each of your customersEnsure customers successfully move through the customer journeyDrive software adoptionReport customer health and adoption to account managers and advise on strategies to action Resolve software technical requestsAssess and advocate on behalf of your customers and their feedbackActively participate in executive business reviewsTech-touch approach to client successFacilitate client hand-off from the implementation teamPerforms other duties as required.Internal Contacts:Manager, Client Success: to receive assigned clients and discuss/solve issues on at-risk clientsClient Success Managers / Client Success Specialists: Provide updates and share informationProduct Teams: escalate client feedbackAccount Management: to discuss customer success plan and drive account strategyRequirements:College Diploma (or equivalent) in Business Administration or a related field is required; bachelor’s degree in communications or public Relations is an assetBasic knowledge in customer success software (such as ChurnZero or Gainsight)Experience in a Customer facing role(s)