Team up with a diverse array of teams and elevate your skillset to champion customer journeys and craft unparalleled customer experiences.
  As a Customer Success Associate in Employee Platforms, you support customers in their journey toward achieving their desired outcomes. Work closely with the Customer Success team and other cross-functional groups to ensure a seamless customer experience while gaining the skills you need to grow within your role. 
 Job responsibilities Helps execute product adoption, expansion, and retention activities to support a healthy customer base Attends and participates in regular meetings while keeping thorough notes to ensure accountability for customers          Investigates and resolves customer issues in a timely and efficient manner            Tracks and analyzes key metrics to measure customer success    Provides help support to customers on their queries related to technology, workplace, and HR queries

 

Required qualifications, capabilities, and skills

2+ years of experience or equivalent expertise in customer success or a relevant domain area      Strong verbal and written communication skills and presentation skills    Comfortable using technology with a willingness to learn new technological skills, programs, and tools    Demonstrated analytical skills and critical thinking ability