Team up with a diverse array of teams and elevate your skillset to champion customer journeys and craft unparalleled customer experiences.
 As a Customer Success Associate in Employee Platforms, you support customers in their journey toward achieving their desired outcomes. Work closely with the Customer Success team and other cross-functional groups to ensure a seamless customer experience while gaining the skills you need to grow within your role. 
Job responsibilities Helps execute product adoption, expansion, and retention activities to support the customers Attends and participates in regular meetings while keeping thorough notes to ensure accountability for customers            Deliver training and host events (in person and virtual) to customers on Products and Services (encompassing HR, Technology and Workplace) Cater to support walk up customers’ needs like concierge services    Investigates and resolves customer issues in a timely and efficient manner            Tracks and analyzes key metrics to measure customer success    Provides help support to customers on their queries related to technology, workplace, and HR queries

Required qualifications, capabilities, and skills

Required to work onsite at the office 5 days a week. 2+ years of experience or equivalent expertise in customer success or a relevant domain area      Strong verbal and written communication skills and presentation skills    Comfortable using technology with a willingness to learn new technological skills, programs, and tools    Demonstrated analytical skills and critical thinking ability Show confidence and demonstrate the capability to deliver product training in front of a large group of audience in an interactive and engaging way, both in person and virtually. Excellent relationship management, communication and interpersonal skills. Fluency in spoken and written English and Chinese (Cantonese and Mandarin).