Current Associates are not eligible for Retention or Sign On Bonuses.

Staples is business to business. You’re what binds us together.

Our customer service team supports our company through their confidence, knowledge, and commitment to our customers. We’re passionate about understanding customer needs, finding solutions that fit their business and supporting our customers every step of the way. We take pride in the pivotal role we play in providing our customers with a seamless experience.

What you’ll be doing:

Manages a team of CSC associates which includes hiring, coaching, development, training and performance management.Optimizes efficiencies by leveraging individual and team strengths, delegate tasks to the appropriate level and driving consistency in process and support organization-wide. Consistently searches for ways to improve service by proactively seeking feedback from key business partnersChooses the best alternative based on consideration of pros, cons, impact to field, tradeoffs, timing, and available resources.Proactively identifies and anticipates business partner needs, expectations and requirementsConducts research and manages special projects as necessary Understanding of the internal landscape, business logic and systems is essential.Participation in ad hoc projects as required by changing business goals and requests from SalesOverseeing escalated customer issues

What you bring to the table:

Exceptional problem solverAbility to work with cross-functional groupsStrong organizational and time management skillsAbility to think strategically combined with ‘on your feet’ thinking Ability to multi-taskDetail-oriented with a high level of personal accountabilityAbility to excel in a fast-paced environment and challenging atmosphere that presents a significant and consistent workload Strong customer service skills with the ability to maintain a professional attitude and demeanor while managing multiple deadline-oriented projects

What’s needed- Basic Qualifications:

High School Diploma or GEDMinimum 2+ years of experience in a customer facing role

What’s needed- Preferred Qualifications:

Management experienceProject Management experienceExperience working in sales organization(s), directly with SalesMS Office suite proficiency; advanced knowledge of Excel and Salesforce.com

We Offer:

Inclusive culture with associate-led Business Resource GroupsFlexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

At Staples, “inclusion” is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers’ expectations -- through the power of the people behind our iconic brand.

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.