WaveMark™ is a scalable, enterprise-level, Software as a Service (SaaS) platform that integrates with clinical and financial systems for healthcare customers. Our supply management and workflow solution provides visibility and actionable insights to enable a clinically integrated, digitally automated supply chain to improve patient outcomes.  We offer best in class service & technology that integrates with clinical and financial systems leveraging cloud-based software, an advanced analytics platform and a portfolio of data capture hardware solutions.

Job Summary

The Customer Success team touches all aspects of the customer’s life-cycle, and we are collectively the face of WaveMark and Cardinal Health wherever WaveMark operates within the customer’s organization. The Success Consultant provides professional on-site customer advisement for clinical and supply chain workflows, demonstrating solution value, supporting adoption of best practices and new features, and building strong trusted relationships with key stakeholders. The Success Consultant executes on the strategic plan for each account and ensures that all WaveMark-enabled departments are utilizing the full WaveMark portfolio in support of patient safety, staff efficiency, and financial performance.

Responsibilities

Support the strategic direction of WaveMark and provide leadership to the Customer Success organization to meet its business objectives and to deliver unparalleled expertise to customersCommunicate effectively with customers and with Customer Success teams to maximize value creation and outcomes at each stage of the customer journeyCultivate expertise in all aspects of the WaveMark solution, including both core existing functionality and new features as they are releasedCultivate relationships with new and established customers to ensure a successful customer experienceComplete site visits and virtual check-ins with each customer, with focused attention on the objectives of the account-specific strategic plan and broader WaveMark initiatives (e.g., new feature adoption)Field escalated customer escalations, either routed from Solutions Specialist team or directly from customers on site, ensuring that concerns are fully addressed, and balancing the needs of the customer, the team, and the businessParticipate in product development initiatives including new product design, documentation review, and ensuring that customers benefit from new products and enhancements.Communicate the impact of new releases, system updates, and other WaveMark initiatives to local clinical staff and Super Users.Build and deliver Strategic Business Reviews (SBRs) to key stakeholders that will demonstrate achievement of customer goals enabled by WaveMark technologyEnsure all account-level meetings, SBRs, and conversations relevant to the account strategic plan, potential expansion opportunity, or major account development are documented in SalesForceCollaborate with the Commercial team to support pre-sale activities, pipeline visibility and customer relationship-buildingWork in a cross functional team consisting of Operations, Engineering, Customer Support, and other functions to ensure Successful installation and adoption of the WaveMark solution.As needed, be able to travel work with customers during project planning, implementation, go-live

Qualifications

Bachelor's degree in related field, or equivalent work experience, preferredPrior experience in a customer success or service role preferredStrong problem solving and analytical skillsKnowledge and/or experience in either Supply Chain, IT, or a Clinical fieldStrong written and verbal communication skills to all levels of an organizationComputer proficiency in Microsoft Office products (Access, Excel, Outlook, PowerPoint, Word)Experience working in large organizations (ie. hospital integrated delivery networks or enterprises) is idealMust be able to lift up to 50 pounds and comfortable standing/walking for majority of work dayAbility to travel up to 50% local to the territoryMust provide proof of and maintain current immunizations and obtain additional immunizations appropriate for the facility which enables access to customer sites in order to perform essential job functions.Customer/Vendor credentialing is required (this may include vaccinations). More details will be provided if you are selected for an interview

What is expected of you and others at this level

Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projectsMay contribute to the development of policies and proceduresWorks on complex projects of large scopeDevelops technical solutions to a wide range of difficult problems. Solutions are innovative and consistent with organization objectivesCompletes work independently receives general guidance on new projectsWork reviewed for purpose of meeting objectivesMay act as a mentor to less experienced colleagues

Anticipated salary range: $104,200- $148,900

Bonus eligible: Yes

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

Medical, dental and vision coveragePaid time off planHealth savings account (HSA)401k savings planAccess to wages before pay day with myFlexPayFlexible spending accounts (FSAs)Short- and long-term disability coverageWork-Life resourcesPaid parental leaveHealthy lifestyle programs

Application window anticipated to close: 12/8/24 *if interested in opportunity, please submit application as soon as possible.

The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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