ABOUT THE ROLE AND OUR TEAM:

Are you a dynamic individual with excellent interpersonal and communication skills?
Do you have a real talent for providing first-class customer service using your empathy and initiative?
Are you the kind of person who can use their soft skills to solve a complex/ difficult situation with a customer?
Do you think you have strong mediation skills and one of your main virtues is always being able to get everyone to agree?
Are you looking for a young, multicultural growing environment?

Great! We are looking for the right motivated, passionate, and talented person, just like you!
The Knot Worldwide (TKWW) is seeking a temporary team member to join our Revenue Operations team supporting the French market.

Revenue Operations plays a key role for us. The ideal candidate would have experience in customer service and collections (phone and email), strong critical thinking skills, the ability to manage different priorities simultaneously and expertise in handling payments as well as in handling accounting and administrative paperwork and be a proactive and empathetic person who can provide solutions and new ideas

RESPONSIBILITIES:

Customer service: Satisfaction, assisting, and personalized quality support Phone and email assistance: guiding our clients enterprises through Mariages.net portal Processing and managing additional campaign products purchased by the client Liaise with other departments and areas of the company to resolve and manage customer-related issues Claiming the balance of debts and arrears Customer retention Analysing the customer's actual situation, trying to reach an agreement for payment Negotiating payments Managing administrative functions associated with the role Inclusion and monitoring of delinquent customers in insolvency registers Closing resolved complaints, indicating in our CRM the observations and data to be kept after each action

SUCCESSFUL CANDIDATES HAVE:

Native French speaker (our clients are French companies!) Fluency in the English language, both oral and written Spanish: Basics (Recommended) Experience in customer support (at least 2 years) Experience in payment management Excellent communication skills High negotiation and retention skills, identifying and developing techniques to improve results Microsoft Office tool proficiency and global Internet knowledge. Organized, goal and detail-oriented, strong work ethic Curiosity, insight, and accuracy are qualities we value, as well as flexibility and adaptability A positive attitude towards new challenges and changes

We are a great team and are looking for people who can fit in with energy, positivity, and motivation.