Job Description:

Join AT&T and re imagine the communications and technologies that connect the world. Our Consumer Technology experience team is delivering innovative and reliable technology solutions to power differentiated, simplified customer experiences. Bring your bold ideas and fearless risk-taking to redefine connectivity and transform how the world shares stories and experiences that matter. When you step into a career with AT&T, you won’t just imagine the future-you’ll create it.

The Customer Success Engineer for TeamUp Project will be responsible for defining and driving the product vision, roadmap, and execution by collaborating with cross-functional teams to deliver customer-centric software solutions and meet business objectives. Will require familiarity with software development methodologies and best practices, service-oriented architecture, and product analytics.

Do you thrive on fueling customer success? Does empowering AT&T's 1,000+ R&D teams to continuously improve product development for millions of customers ignite your passion?

Team Up is a data-based Software Productivity tool, designed to empower teams across AT&T to improve their Software Productivity, through insights and optimization tools.

If you're an energetic advocate for customer success, with a keen eye for growth and a knack for building bridges, we want you! Join our growing team and make a lasting impact on millions. Here's where you'll shine:

Key roles and responsibilities:

Harness your passion for human connection and tech expertise to create transformative experiences.

Engage in complex technical discussions to unravel customer challenges and craft elegant solutions.

Showcase the capabilities of our products and how they can solve customer problems.

Develop and maintain strong relationships with customers and proactively identify opportunities for growth and expansion, acting as their primary point of contact and trusted advisor.

Monitor and analyze customer health metrics and develop action plans to address areas of concern.

Proactively identify opportunities for growth, meet with potential customers to understand their business needs and challenges.

Serve as the voice of the customer internally and collaborate with cross-functional teams to ensure seamless on boarding, product adoption, and ongoing success for each customer.

Desired Education:

Bachelors' degree in Business Management, Information Technology, Computer Science, Engineering, or a related field

Desired Experience:

3 + years in account management roles and/or technical sales experience

Proven experience in customer success, preferably within the SaaS world

Ability to work independently and collaboratively in a fast-paced, dynamic environment

Exceptional communication, problem solving and presentation skills

Strong analytical skills and a data-driven mindset, with the ability to translate insights into actionable recommendations

Strong understanding of Customer Success best practices, methodologies, and tools

Deep level of customer empathy and patience

Passion for customer success and a commitment to delivering an outstanding customer experience.

Understanding of the SW development lifecycle, practices, and tools is a plus.

Our Customer Success Engineer for TeamUp project, earns between $118,800 - $178,200 annually. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Joining our team comes with amazing perks and benefits:

Medical/Dental/Vision coverage.

401(k) plan

Tuition reimbursement program.

Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)

Paid Parental Leave.

Paid Caregiver Leave.

Additional sick leave beyond what state and local law require may be available but is unprotected.

Adoption Reimbursement.

Disability Benefits (short term and long term)

Life and Accidental Death Insurance.

Supplemental benefit programs: critical illness/accident hospital indemnity/group legal.

Employee Assistance Programs (EAP)

Extensive employee wellness programs.

Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone.

AT&T is leading the way to the future – for customers, businesses and the industry. We're developing new technologies to make it easier for our customers to stay connected to their world. Together, we’ve built a premier integrated communications and entertainment company and an amazing place to work and grow. Team up with industry innovators every time you walk into work, creating the world you always imagined.

Ready to #transformdigital with us? Apply now!

Weekly Hours:

40

Time Type:

Regular

Location:

Middletown, New Jersey

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.

Job ID R-43661 Date posted 11/01/2024