Are you seeking a Customer Success role in a legal data firm with AI tools?

Would you like to find yourself working in a global company?
 

About our Team

You will join a team of client-centric Customer Success professionals providing product support and knowledge for our digital solutions.

About the Role

We are seeking a Customer Success Executive who develops and delivers technical training related to the organization's products. They would also collaborate with the product development teams to update and ensure the accuracy of our training materials. The CSE would also provide product training to internal teams and customers.
 

Responsibilities

Planning and executing user meetings and events for database users.Providing database training and support to both new and existing customers.Sharing updates with product managers, reflect them in presentations, and update sales teams.Maximizing customer value and satisfaction, focusing on subscription-based services and related products.Maintaining and growing business by building relationships with companies, law firms, universities, research institutes, and government agencies.

Requirements

Have business level English and Fluent Japanese capabilityExperience in Excel and Tableau is highly welcome. Very interested in those with experience in using AI tools.Hold an Bachelor's degree or higher in education.Experience in client facing work such as sales or customer service preferred.

Work in a way that works for you

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

Working for you

We know that your well-being and happiness are key to a long and successful career. Such Benefits include:

Collaborative and innovative environment.

Competitive salary and benefits, including health insurance, retirement plans, and performance bonuses.

Opportunities for professional growth and advancement.

About the Business

LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today’s top model creators for each individual legal use case.

LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

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