JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

About JLL –

 

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 100,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

 

Our core values of teamwork, ethics and excellence are also fundamental to everything we do, and we’re honored to be recognized with awards for our success by organizations both globally and locally.

 

Creating a diverse and inclusive culture where we all feel welcomed, valued, and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences, and perspectives help us think bigger, spark innovation and succeed together.

 

We’re interested in getting to know you and what you bring to the table!

Essential Functions:

Define and execute a dynamic strategic vision to continuously enhance JLLT's Client Success function, ensuring optimal client value delivery.

Cultivate and manage comprehensive relationships with assigned Enterprise and Mid-Market Clients, aligning with their strategic objectives to drive adoption and maximize value realization.

Establish a trusted/strategic advisor relationship with each assigned client, consistently delivering value through our products and services.

Collaborate closely with clients to define desired outcomes, critical goals, and key performance indicators, actively supporting their achievement.

Conduct in-depth Strategic Business Reviews to ensure clients are optimally positioned on JLLT's platform throughout their lifecycle, maximizing their experience and ROI.

Collaborate with marketing and sales teams to support customer advocacy initiatives, create compelling case studies, and deliver impactful testimonials.

Expertly manage client expectations, balancing satisfaction with realistic goal-setting.

Serve as a Project Management liaison, coordinating cross-departmental efforts for a wide array of activities including integrations, migrations, version upgrades, custom development, training, tactical consulting, and future implementation projects.

Champion support resolution plans and application change orders critical to the client base.

Provide guidance and planning through application upgrades and patches.

Develop and oversee key scope documents, including high-impact presentations, comprehensive statements of work, detailed functional and technical requirements, insightful reports, and robust project plans.

Engage regularly with high-level client stakeholders, including Directors, VPs, and C-suite executives of Fortune 500 companies.

Implement proactive monitoring of product usage and health indicators to identify at-risk customers and develop effective mitigation strategies.

Foster seamless collaboration between internal Product Management and Sales/Marketing Teams, ensuring client feedback informs product roadmaps and maintaining consistent access to the Voice of the Customer.

Proactively identify and capitalize on opportunities for increased adoption, expansion, and strategic upselling within client organizations.

Adapt to additional projects and responsibilities as directed by management.

 

Required Knowledge, Skills and Abilities (KSA)

Extensive experience with SaaS platforms, with JLLT platforms and Commercial Real Estate or Facilities Management experience highly advantageous.

Proven track record in conducting comprehensive business assessments and analyses, translating findings into tailored, multifaceted enterprise solutions.

Exceptional ability to document complex client business requirements, create intricate custom reports, manage development change requests, outline integration requirements, and provide high-level technical support.

Demonstrated proficiency in solution-focused upselling and cross-selling to clients.

Expertise in planning and delivering impactful instruction, both in-person and via web-based platforms.

Self-directed, highly responsive, and deeply committed to ensuring client success.

Substantial experience in collaborating with clients to define goals and objectives, with a proven ability to track and communicate progress effectively to both clients and internal teams.

Proficient in MS Office software (Excel, PowerPoint, and Word)

 

Other Knowledge, Skills and Abilities:

 

Superior problem-solving and analytical skills, with a keen ability to identify trends, patterns, and opportunities for continuous improvement.

Outstanding communication skills, both verbal and written, adept at articulating complex concepts to diverse audiences, from technical specialists to C-suite executives.

Demonstrated ability to monitor product usage and health indicators, identifying at-risk customers and developing strategic mitigation plans.

Exceptional multitasking abilities, capable of managing multiple projects simultaneously while working independently and cross-functionally, ensuring all stakeholders remain well-informed.

Proven track record in building and nurturing relationships, with the ability to influence stakeholders at all levels, from end-users to C-suite executives.

Acute ability to discern and interpret client trends, both explicit and implicit, regarding best practices, change requests, usage patterns, and support issues.

Demonstrated agility in adapting to a fast-paced, dynamic business environment while effectively managing multiple priorities.

Highly self-motivated, team-oriented professional with a strong sense of responsibility and an unwavering focus on exceeding client expectations.

Proven resilience and ability to excel in high-pressure situations and navigate organizational change.

Comprehensive understanding of mobile technologies and SaaS ecosystems.
 

 

Key Competencies:

People and Teamwork

Open Communication

Execution and Expectation Management

Teamwork

Coach and Develop
 

Drive

Decisiveness

Adaptability

Accountability for Results
 

Entrepreneurship and Strategy

Business Acumen

Strategy and Direction

Customer Orientation

Emotional Intelligence

Empathy

Motivation

Self-Awareness

Self-Regulation

Social Skills

Behaviors

Continuous Learning

Maturity

Trust

 

Working Environment:

Position includes domestic travel (approximately 20%)

Hybrid work environment between clean, pleasant, and comfortable office setting or remotely

 

Minimum Required Education:

Education: Bachelor’s degree preferably in business, management, or marketing. MBA highly desired.
Experience: 5+ years of relevant software experience (Customer Success, Client Services, Account Management).

 

What you can expect from us:

We succeed together and believe the best inspires the best, so we invest in supporting each other, learning together, and celebrating our success.

 

Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.

 

We can’t wait to see where your ambitions take you at JLL.

 

Estimated total compensation for this position:

125,000.00 – 150,000.00 USD per year

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .

Location:

On-site –Atlanta, GA, Boston, MA, Chicago, IL, Dallas, TX

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary 

Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.