**Introduction** At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk. Wonder if IBM is the one for you? : In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better. Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background. Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do. Are you ready to be an IBMer? **Your role and responsibilities** The team of Public Cloud Customer Success Managers has in its DNA three essential responsibilities for the cloud business to succeed: generate adoption reducing time to revenue, expand usage by proposing innovation to customers, and assure the client will renew service when time for renewal comes. For this intern position we are looking for candidates that can demonstrate real passion for client success, creativity to propose innovation and a level of technical skills enough to articulate technology. We want a candidate with strong written and oral communication skills which is essential to develop productive and assertive interactions with customers and teammates. The intern will be required to perform a list of activities including, but not limited to: * Keep account records up to date in the CSM CRM system. * Help CSMs to maintain information up to date in the management system. * Keep tracking on revenue related actions in the management system. * Provide support to the team on pulling usage data from systems in a palatable format. * When possible, work in small account performing boarding activities (under supervision). **Required technical and professional expertise** * Aptitude to learn and quickly apply new acquaintance * Capacity to grasp and communicate technical details * Team collaboration * Motivation to accomplish objectives in general * Good verbal, written and interpersonal skills * Empathy * Office 365 toolkit, in particular Outlook, Excel, PowerPoint and World **Preferred technical and professional experience** * Previous experience working with Customer Success, Professional Services and/or Technical Sales (pre-sales) * Some level of experience working with Red Hat OpenShift, VMWare, SAP or other cloud-related technologies * Experience working with B2B Enterprise Software, SaaS / IaaS / PaaS and/or Cloud