What you’ll be doing:

Drive customer retention by earning partnerships and nurturing customer loyalty. Enhance customer experience and satisfaction by increasing responsiveness to Customer requests. Work directly with external customers to manage the contract modification and set expectations. Provide contract updates per customer requests (add items, delete items, term changes, etc.) to Business Operations Specialist. Reviews customer contract information/expiration, usage data, renewal rates, cancellations to recommend appropriate course of options for customer. Collaborate across the organization to develop tactics to attain successful account renewals and maximize account growth. Be the liaison between the customer, sales team and their Business Operations Specialist. Ensure a seamless workflow for processing customer orders. Maintain excellent internal and external customer service and problem-solving skills. Balance demands from multiple stakeholders and short-term and long-term priorities. Other duties as assigned.

 

What we’re looking for:

Interest in customer facing positions. Intermediate level skill and experience with Microsoft Excel and other Microsoft Office products. Willingness to take initiative and drive problem solving. Excellent administrative and organizational skills. Strong verbal and written communication skills. Able to work with complex information with minimal supervision.

 

Education:

Pursuing a degree in Sales, Business Administration, or other related field.

 

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by calling 1-877-778-8707.

Park Place Technologies is an Equal Opportunity Employer M/F/D/V.

Park Place Technologies has an in-house recruiting team that focuses exclusively on the hiring needs of our company. We are not currently accepting additional third-party agreements or unsolicited resumes. If you would like to be considered as a preferred partner with Park Place Technologies, please submit your detailed information to careers@parkplacetech.com. Any CVs submitted directly to hiring managers will be considered unsolicited and become the property of Park Place Technologies.