Job Description Day to Day:   Customer Retention:    Review customer data, ensuring a smooth and positive experience.   Vendor Management:    Serve as the main point of contact for assigned accounts, providing ongoing support, and addressing customer needs.   Product Expertise:    Develop a deep understanding of our products and services to effectively communicate features and benefits to customers.   Feedback Loop:    Collect and relay customer feedback to internal teams for continuous improvement of products and services.   Metrics and Reporting:    Monitor key performance indicators (KPIs) related to customer success and provide regular reports to management. Analyze chatbot metrics and user feedback to identify areas for improvement and enhancements. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .     To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements Proficiency with CRM software - Zendesk highly preferred. Ability to manage multiple accounts and projects simultaneously. Customer-focused mindset with a passion for delivering exceptional service. Vendor management and process improvement experience. null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.