Job Requisition ID #

25WD85583

Note: This job ad is for expressing interest in future potential openings. An official requisition is not yet available. 

Position Overview: 

At Autodesk, true Customer Success comes from the heart, and our culture is built on a "customer first" philosophy. We are seeking a Customer Success Manager (CSM) to join our Barcelona office. In this role, you will help customers with Enterprise Business Agreements (EBAs) achieve long-term success through various services aimed at accelerating their business goals and driving adoption. 

 

Responsibilities: 

Accelerate adoption of solutions by prioritizing projects and support activities for the best ROI. 

Establish measurable criteria for success/value capture and assist in building organizational alignment. 

Develop and execute Customer Success Plans for Enterprise accounts to ensure broad adoption of Autodesk solutions. 

Collaborate with internal experts to translate customer challenges into business solutions. 

Become a trusted advisor and thought leader by promoting compelling insights. 

Coordinate with consulting and support teams to manage delivery and adoption risks. 

Create and manage account documentation including reports, proposals, and business assessments. 

Develop close relationships with key management sponsors within named accounts. 

Drive account growth strategy with the wider account team. 

 

Minimum Qualifications: 

Strong empathy for customers and passion for revenue growth. 

Ability to influence through persuasion, negotiation, and consensus-building. 

Understanding of value drivers in recurring revenue models. 

Strong financial acumen and process-oriented mindset. 

Excellent communication and presentation skills. 

Fluent in German and proficient in English. 

 

Preferred Qualifications: 

Post-sales/customer success and sales experience. 

Experience in the Manufacturing Industry. 

Program Manager or consultative experience. 

 

Why Autodesk? 

At Autodesk, we believe in fostering a diverse and inclusive workplace where all employees feel valued and respected. We are committed to providing equal opportunities and welcome applications from all qualified individuals regardless of race, gender, disability, religion/belief, sexual orientation, or age. We offer flexible working arrangements and a supportive environment for professional growth. 

If you are passionate about engaging customers, expanding the use of Autodesk solutions, and creating win/win environments, we encourage you to apply and express your interest in future opportunities with us! 

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Learn More

About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.

Diversity & Belonging
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

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