OPENTEXT
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.
Your impact:
OpenText is looking for self-driven, enthusiastic sales and customer retention minded Customer Success Manager based out of our Broomfield, Colorado location. This role is responsible for the post-sale relationship, securing annual renewals, and upselling/cross selling our data security and data protection products in our small business segment. A typical day includes working with a high volume of customer requests, balancing time constraints with customer needs, ensuring on-time renewals, presenting and closing upsell opportunities, while also passing along cross sell opportunities to our sales teams. The ideal candidate for this role can quickly prioritize and resolve customer issues while maintaining strong customer relationships.
The Customer Success Manager will interact with and support a variety of customers, located around the world, over the phone and by email. Success in this role will require your ability to serve our customers, resolve their concerns and identify upsell opportunities and establish trusted relationships with key customers quickly and effectively.
If you’re a strong communicator, sales minded, highly organized, enthusiastic problem solver, and passionate about business and technology solutions, this may be a great fit for you.
What the role offers:
• Renewing customer annual contracts on time.
• Retaining and grow customers by building trusted relationships with business owners.
• Efficiently manage a high volume of customers with varying needs.
• Supporting customers with a high level of professionalism and integrity.
• Demonstrating excellent communication skills as you interact with customers.
• Working cross-organizationally as part of the regional team.
• Learn Webroot, Zix and Carbonite product offerings, deployment use cases and business models.
What you need to succeed:
• Desire to grow your career with OpenText
• Gain on the job experience working in a customer facing advocate and renewal sales role
• Strong and effective verbal, written, presentation, and interpersonal communication skills.
• Strong business acumen with ability to learn product feature/functionality and the aptitude to speak intelligently about both.
• Ability to self-direct your efforts and work proactively with your clients
• Positive, can-do approach to solving problems as they arise.
• Collaborative approach to working with people, including colleagues and customers.
• Calm and determined demeanor even when under pressure.
• Strong time management
• Salesforce.com
• Information Technology, backup, and Internet Security industry.
• Software-as-a-service offerings (SaaS)
• Bachelor’s degree or equivalent experience.
This job is expected to pay a minimum of $50,100.00 /annum in addition to a comprehensive and competitive group benefit and healthcare plan. Individual compensation will be determined based on skills and experience comparable to the job requirements.
OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.