We are looking for an experienced, resourceful, tech-savvy, and compassionate Customer Success Manager to join our growing team. Braid Health (https://braid.health/www) is a digital health company focused on the development and delivery of a diagnostic collaboration platform for radiology and the healthcare industry. At Braid, we believe access to medical expertise should be universal. As a team, we're committed to: + Making sure our impact on patients, providers, nurses, technicians, and support staff is positive and measurable. + Investing in each other's growth, both professionally and personally. + Pushing for transparency in our relationships with each other, our customers, and our investors + Ensuring privacy and security are always top of mind. About The Role: This is a full-time role that can be held remotely in the United States or Canada. Objectives: + Act as a trusted strategic advisor for key decision-makers across your assigned accounts. + Build and maintain strong, long-lasting client relationships. + Promote client satisfaction through exemplary customer service and problem resolution. + Proactively anticipate your accounts’ needs by checking in with your accounts regularly as well as using a data driven approach to understand trends. Responsibilities As the main owner of assigned customer relationships, you will: + Build strong, collaborative relationships with customer stakeholders by deeply understanding their goals and challenges. + Proactively monitor account health to surface potential issues before they impact the customer experience. + Act as the go-to resource for customers and address concerns with timely, effective and practical resolutions. + Collaborate with internal teams, including product, engineering and technical support to address customer needs. + Identify opportunities to expand customer engagement and contribute to our customers' success as our own. Qualifications & Expectations + 5+ years of Account Management experience supporting medical software and or services. + 5+ years of experience navigating the clinic environment (primary care, urgent care offices) + 5+ years of experience as a strategic partner for healthcare accounts + Track record of superior customer service. + Ability to juggle multiple competing tasks and demands with the appropriate sense of urgency. + Confidence to work independently, take initiative, and complete tasks. + Demonstrated problem-solving skills by gathering information and using judgment that is consistent with the company’s standards, best practices and policies. + Experience with Google Suite, Notion and Slack is an asset + Excellent verbal and written communication skills.  Benefits & Perks + 100% Remote + Medical, Dental, & Vision  + Flexible PTO + We are a small team. Your input, opinions, and ideas will shape our day-to-day and impact who we become.  Powered by JazzHR