As a Customer Success Manager, whether it is helping our customers eliminate Injury/Illness on the job or reduce their impact on the environment, you have a unique opportunity to contribute firsthand to a bigger purpose. 

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

Own the ongoing Intelex relationship with assigned customers as it relates to increasing adoption, ensuring retention, and securing loyalty.  Work to establish a trusted/strategic advisor relationship with each assigned customer and drive continued value of our products and services.  Developing, preparing, and nurturing customers for advocacy.  Work with customers to establish critical goals, or other key performance indicators and aid the customer in achieving their goals.  Evaluate and find opportunities to drive process and system improvements to positively impact solution experience.  Advocate customer needs/issues across Intelex departments.  Inform and educate customers of Intelex initiatives and product updates.  Manage the risk identification and tracking process until issue resolution.  Identify success stories and secure customer references  Track customer metrics and maintain customer health scorecards with clear action plans  You will partner with the Technical Customer Success and Account Management teams to increase customers’ footprint and future value (up-sell and cross-sell) through product adoption and customer satisfaction

Fortive Corporation Overview

Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.

We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.