Customer Success Manager **McGraw Hill** 1 Positions ID: 5203 Posted On 01/03/2025 **Job Overview** Overview **Build the Future** At McGraw Hill we create best-in-class, next-generation learning platforms that are used by millions of students and educators worldwide from kindergarten through graduate school. Our goal is to accelerate student success through intuitive and effective learning tools and content that maximize a teacher’s time and a student’s learning experience. We do all of this in a supportive, collaborative environment where you can grow your career in a way that fits into your life. **How can you make an impact?** As a **Customer Success Manager** , you will be a key point of contact for both internal Account Team members and district partners, playing a pivotal role in fostering communication and collaboration across all levels. You will actively monitor and support the renewal, expansion, and overall success of our enterprise customer accounts by tracking key account health metrics. Your expertise will be crucial in identifying and addressing the unique needs of each account, ensuring continued satisfaction and growth. **This is a remote position requiring up to 50% of travel. Ideal candidates should reside in Central or Eastern time zones preferably within the regions spanning from Texas to the Carolinas and candidates must be located within the United States and eligible to work for any employer.** **What you will be doing...** + Promoting the Big We, you’ll Identify and connect the members of the internal Account Team for the launch Knowledge Share Call (KSC), and schedule and lead regular KSCs to identify critical elements of the account purchase and implementation initiative, monitoring continued implementation and customer health, and analyzing data to drive retention and expansion opportunities + Organize bi-weekly At-Risk Action Plan calls for all escalated Yellow and Red Accounts to monitor/analyze data that includes creative, innovative, and emergent thinking to determine next Account Team steps + Partner with Sales and Professional Services to monitor school and district data, ask learning questions, and identify red flags and next action steps to mitigate + Coordinate strategic account next steps when a renewal risk is identified to better determine the specific calls to action for cross-team support and expedited service + With an idea meritocracy, collaborate weekly with Professional Services to monitor and drive quality usage and success. + Host monthly meetings, in conjunction with Professional Services, with district leadership, listening to learn on critical metrics such as usage, engagement, extended support needs, renewal details, and cross-selling + Create onsite and virtual best practice resources to assist and extend with quality program use beyond purchased Professional Services + Partner with districts to enhance district communication throughout the community and embedding McGraw Hill solutions into district goals and daily instructional practices **We’re looking for someone with…** + Bachelor’s degree required; master’s degree preferred + A minimum of 5 years of sales experience and/or account management experience + Experience with high level, complex customer success management + Ability to handle customer renewal requirements with account team – quote and proposal management, customized client options, and continuum of partnership positioning to renew and support expansion opportunities + Demonstrated ability to influence others with strong presentation and facilitation skills with excellent written and extraordinary oral communication skills + Excellent organizational skills with the ability to handle multiple tasks simultaneously + Outstanding interpersonal skills and ability to build strong relationships with teachers and administrators + Ability to be flexible and able to adapt to the immediate or unforeseen challenges + Superb computer skills, particularly MS Word, PowerPoint, Excel, SalesForce, and Adobe Acrobat Reader + Ability to travel to assigned districts in the region/nationally when needed The pay range for this position is between $55,000-$90,000 annually, however, base pay offered may vary depending on job-related knowledge, skills, experience, and location.  Additionally, a full range of medical and/or other benefits may be provided, depending on the position offered. Click here to learn more about our benefit offerings. McGraw Hill recruiters always use a “@mheducation.com” email address and/or from our Applicant Tracking System, iCIMS. Any variation of this email domain should be considered suspicious. Additionally, McGraw Hill recruiters and authorized representatives will never request sensitive information in email. 48483 Primary Contact 1702837431829 Jacqui Edwards , Phone Phone Phone Fax jacqui.edwards@mheducation.com Email True False True **Job Details** Categories Publishing/Printing Sales/Service Location Remote, Remote Job Type Employee Full/Part Full Time Company ID 695 Job REQ # 5203 \# Positions 1 Start Date 20250103 End Date 20250203 Featured Job TH Ad TH Comments **Similar Jobs** DISTRICT MANAGER Telegraph Herald Staffing Account Manager Sedona Staffing Services Customer Service Sedona Staffing Services CUSTOMER SERVICE- SALES ASSISTANT Sedona Staffing Services Project Manager - Construction Development Sedona Staffing Services Manager, Digital Reporting & Insights McGraw Hill Finance Manager McGraw Hill Account Manager McGraw Hill Sales Representative/Account Manager Bodensteiner Implement Co Sales Representative/Account Manager Bodensteiner Implement Co **Share this Job** McGraw Hill **About the Company** At McGraw Hill, we believe that our contribution to unlocking a brighter future lies within the application of our deep understanding of how learning happens and how the mind develops. It exists where the science of learning meets the art of teaching. Educators have been and always will be at the core of the learning experience. The solutions we develop help educators impart their knowledge to students more efficiently. We believe that harnessing technology can enhance learning inside and outside of the classroom and deepen the connections between students and teachers to empower greater success. By partnering with educators around the globe, our learning engineers, content developers and pedagogical experts are developing increasingly open learning ecosystems that are proven to improve pass rates, elevate grades and increase engagement for each individual learner while improving outcomes for all. Why? Because learning changes everything. http://www.mheducation.com/careers (https://careers.mheducation.com/)