The Customer Success Manager role at NI will be serve as the trusted advisor for a portfolio of customers and is responsible for ensuring they receive the business outcomes expected from NI Products. This position proactively works with a broad set of stakeholders to illustrate the value delivered through NI software to improve adoption, retention, and expansion within the customer base. The Customer Success Manager serves as the internal voice of the customer while working with other NI teams to exceed customer expectations. This role will work with some of NI's enterprise and mid-market customers across a broad set of industries (transportation, semiconductor, aerospace/defense, etc.).   

In this Role, Your Responsibilities Will Be:

Serve as the main point of contact supporting a portfolio of accounts through throughout all phases of the customer lifecycle post-deployment   Gain an understanding of client’s use cases and desired business outcomes and help them achieve these goals with NI product & services.  Execute on customer engagement strategies including consistent QBR, success plans and User Groups Collaborate with NI Sales team to expand customer relationships & ensure renewals & expansions Effectively prioritize and manage escalating customer issues as needed and identifying solutions/resources required  Inform customers of NI product roadmap & provide continuous customer feedback to NI’s Product team on features that will help drive customer outcome realization.  
     For This Role, You Will Need: Experience managing a group of enterprise and mid-market customers, owning a total book of business of $10m in ARR   4+ years of customer success experience in a B2B SaaS organization  General knowledge of cloud architecture as well as on-premises IT landscape  Broad knowledge and experience in the automated test industry is desired  Excellent communication skills and ability to adapt narrative to different stakeholders  Comfort establishing credibility with key customer decision makers, influencers, and end-users of varying levels of the organization.   Experience in Salesforce, ServiceNow and Gainsight preferred  Bachelor’s Degree or Equivalent Experience  Available to travel up to 35%   
 
  Our Offer To You:

We recognize for our organization to support a diverse workforce, we must focus on employee wellbeing. We know that to do your best work, you must have flexible, competitive benefit plans to meet you and your family’s physical, mental, financial, and social needs. We provide a market leading 401(k) and profit-sharing plan, a variety of medical insurance plans, with dental and vision coverage, family formation benefits in addition to paid parental leave (maternal and paternal), Employee Assistance Program, tuition reimbursement, employee resource groups, recognition, and much more. Our culture prioritizes work-life balance and offers flexible time off plans, inclusive of vacation, holiday and sick leave. Our goal is to offer a strong benefits foundation while allowing employees the flexibility to choose options that best suit their needs.

 

At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.

 

This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place.  Learn more about our  Culture & Values and about Diversity, Equity & Inclusion at Emerson. 

 

Our training programs and initiatives focus on end-to-end development, from onboarding through senior leadership. We provide a wide range of development opportunities, including face-to-face and virtual training, mentorship and coaching, project management, and on-the-job training.
 

Our compensation philosophy is simple: we pay a competitive base salary, within the local market in which we operate, and reward performance during our annual merit review process. The salary range for this role is $78,500 - $99,000 annually, commensurate with the skills, talent, capabilities, and experience each candidate brings to a role.

 

This position will be open for a minimum of 7 days from the day of posting.  Applicants are encouraged to apply early to receive optimal consideration. In compliance with the Colorado Job Application Fairness Act, in any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.