The primary role of the Customer Success Manager (CSM) is to help our customers achieve their business goals through Sage’s retail offerings, thereby retaining and growing their business relationship with Sage.

The Customer Success Manager (CSM) is a critical role within the Customer Success Team, where our goal is to ensure the success of our customers. Sage Retail’s CSMs proactively drive customer retention through proactive account management, adoption review, issue management, developing success plans & driving related actions, understanding support health, identifying best business practices, and tracking various other risk factors.

This is a great opportunity for someone with a passion for customer success, and a previous background in supporting similar solutions and who wants to provide a superior customer experience and increase value through customer engagement.