The Sage Customer Success team’s sole mission is to ensure the success of our customers. The Customer Success Manager (CSM) is responsible for providing technical leadership, innovations, and capabilities to multiple Sage financial products including Sage for Accountants, GoProposal, Futrli, and Auto Entry. This role aims to accelerate adoption, drive greater business value, and increase customer satisfaction.

As a CSM you will help guide customers through their Sage journey by developing an understanding of their business requirements and goals, and how they are using our solutions. Leveraging this customer knowledge and deep product expertise, you will provide adoption, industry and implementation best practices and personalized recommendations to ensure your customers maximize value from their investment in our solutions. You will also serve as an escalation point when needed to facilitate the resolution of unexpected issues, connecting customers with the right resources for assistance and working with our technical support team to provide the appropriate business and technical context to ensure resolution.

This role is hybrid out of our Lawrenceville or Atlanta office.