**Introduction** A Customer Success Manager Architect (CSM) career in IBM means a career where you're helping clients fully realise the value of their existing IBM products, whilst growing their adoption of next-generation technologies from across IBM's wider portfolio. It means being a trusted strategic advisor to some of the world's most transformational enterprises and culturally influential brands, as they rely on your expertise and our technology to solve some of their hardest problems. Excellent onboarding and an industry leading learning culture will set you up for positive impact and success, whilst ongoing development will advance your career through an upward trajectory. Our sales environment is collaborative and experiential. Part of a team, you'll be surrounded by bright minds and keen co-creators - always willing to help and be helped - as you apply passion to work that will have a positive impact to the world around us. **Your role and responsibilities** A Customer Success Manager opportunity in IBM might be different to what you're used to. In addition to the people and commercial skills often associated with this position, an IBM CSM is also an Architect. Someone with a deep understanding of technical complexities. A person who can quickly understand clients' hard-to-understand technology issue and communicate them back in an easy-to-understand way. With deep roots in a hands-on technological background, and through different communication techniques, you'll be able to showcase IBM solutions. Using excellent communication, you'll articulate their compatibilities with a client's stack via use-case identification, solution architecture design, and MVP builds. With technical expertise and a consultative style, you'll quickly build credibility as a trusted advisor at all levels. To drive expansion and renewal growth, you'll guide IT executives through the changes needed to realise the full value of expanding their adoption of IBM's products. Your primary responsibilities will include: Understanding Client's Challenges and Building Trust: Understand clients' primary challenges and establish yourself as a trusted technical expert for their migration, deployment, and adoption of Hybrid Cloud and AI Growth offerings. Facilitating Use Case Exploration and Business Framing: Lead use case exploration and business framing workshops, develop client value realization models. Leading Persuasive Technical Conversations: Lead technical discussions that persuade clients to act based on their requirements and the value provided by IBM's solutions. Creating Post-Deployment Customer Success Plans: Develop post-deployment customer success plans aimed at continually increasing post-launch, active user adoption of IBM's products. **Required technical and professional expertise** * Proven Technical Expertise in Complex IT Automation Sales: Demonstrated experience as a technical expert (e.g., Engineer or equivalent) in successfully closed IT automation solution sales cycles. * Hands-On Experience in IT Automation and DevOps: Practical experience in IT automation, DevOps, CI/CD pipelines, and infrastructure automation (IaC), enabling rapid establishment of trust with clients. * Agile and Automation Optimization Proficiency: Strong experience in leveraging agile best practices and automation strategies to enhance IT operations efficiently. * Effective Communication and Customer Engagement: Proven ability to communicate the value of IT automation to various stakeholders, from IT operations and development teams to CIOs. * Problem-Solving and Technical Consulting Skills: Expertise in consulting on IT automation challenges and utilizing data-driven insights to propose optimal solutions. * This position does not sponsor working visa **Preferred technical and professional experience** * IT Automation and Development Understanding: Experience with IT automation solutions and a fundamental understanding of development processes (training on IBM products will be provided). * Customer Engagement and Message Delivery: Ability to effectively communicate business and technical messages based on customer-facing experience. * Tech Sales and Cloud Sales Experience: Experience in technology sales, including software, SaaS, IaaS, PaaS, and cloud solutions.