About Customer Success Services

The SaaS Customer Success Services organization strives to maximize SaaS revenue to Oracle and increase value contribution to our SaaS customers by:

- Driving the most agile and efficient renewal process while rapidly growing existing SaaS customers

- Providing best of industry service to improve customer satisfaction and enable business requirements

- Leading innovation, expertise and specialization through a high-performance organization

The Customer Success team strives to build strong customer relationships across our SaaS portfolio in ASEAN to drive customer adoption and satisfaction to protect the SaaS renewals business, increase revenue and minimize cancellations.

Success will be realized through effectively handling value-added customer engagements, leading to increased customer satisfaction, higher renewal rates contract base growth and customer references.

Work with medium sized clients to develop long term partnership with our clients to ensure they remain successful by realizing the full value of their investment with us to ensure client continues/replenish/renews contract with Oracle. Responsible for maintaining a high level of client satisfaction by being a liaison between our clients and Oracle's internal operations. Identify product expansion/up sell opportunities. Responsible for sharing information across the CSM team via defined methods.

Career Level - IC3