Travel required - up to 20% Meet the Team You will work closely with a diverse range of Customer Experience (CX) resources, including Customer Success Specialists (CSS), Renewals teams, and Partners. Your role involves partnering with Sales and Renewals teams to drive Annual Recurring Revenue (ARR) growth. This collaborative environment will enable you to use the expertise and support of various team members to achieve shared goals and deliver exceptional value to our customers. Your Impact As a Customer Success Manager, you play a crucial role in helping our customers adopt and use Cisco technologies, driving value realization and growth. You will be the primary point of contact for customers, guiding them through software adoption and enabling them to accomplish their business and technical goals. Your responsibilities will include * Driving software utilisation and value realization, leading to customer renewals and business growth. * Proactively handling renewal risks, demonstrating insights to increase customer retention and facilitating workshops to review adoption progress and ensure successful onboarding. * Building positive relationships with customers to understand their challenges and objectives, and collaborating with Sales, Customer Success, Renewals, and Business Entities to identify use cases that drive value and business outcomes. * Acting as a technology advocate, providing insights to Cisco’s product teams for development and improvements, and staying current with the latest Cisco technologies, competitive landscape, and industry trends. * Offering mentorship to customers, ensuring they achieve their business and technical goals with Cisco technologies. Minimum Qualifications * Knowledge of a single technology architecture or CCIE/Industry equivalent certification * Experience developing software adoption plans across technology portfolio * Experience building technical and business stakeholder level relationships * Experience leading cross-functional virtual teams in a matrix organization * Experience with recurring revenue concepts, margin and attrition * French language proficiency #WeAreCisco #WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all. Our passion is connection—we celebrate our employees’ diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best. We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer—80 hours each year—allows us to give back to causes we are passionate about, and nearly 86% do. Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us! Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.