This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2-3 days per week from an HPE office.
Who We Are:
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
Job Description:
At HPE, we believe our success is based on the success of our customers. As a Customer Success Manager, you play a key role in helping customers achieve their targeted business outcomes in their digital transformation journey.
You will be responsible for driving adoption and consumption of their as a service (aaS) GreenLake solutions in the Nordics cluster (Norway, Denmark, Finland) and you will address a mix of companies (SMB and large accounts). You’ll be on a mission in guiding customers to unlock the full value of their aaS solution, enabling users to achieve faster time to adoption & value realization, and identify expansion opportunities to grow HPE portfolio footprint within the account.
In collaboration with Sales, you will be hunting for new customers and/or new business opportunities to make sure the customer journey is taken care of at the start of the infinite loop.
You’ll need to have a good understanding of the big picture and the commitment to communicate at the highest leadership levels with HPE’s key customers and partners.
As a Customer Success Manager, you’ll need to be a natural relationship builder, capable of earning respect both inside and outside of HPE. You’ll be expected to quickly become a trusted partner and advisor for customers and be their champion within HPE. As part of a global and diverse team, you’ll need to improvise both technically and in relationships while striving to contribute to the development of the team.
Primary job responsibilities:
Serve as a trusted advisor for the customer across Nordic countries on HPE’s aaS offerings and being hyper-focused on driving consumed cloud revenue for the company
In collaboration with Sales, hunt for new customers and/or new Business opportunities.
Successfully onboard and help customers define and achieve their adoption success criteria by providing proactive recommendations and advice
Engage with a business-led outcome focused mindset in amplifying value of our offerings
Be hyper focused on driving aaS workload acceleration from pilots/MVP to production
Partner with Advisory and Professional services to accelerate adoption and consumption outcomes
Apply deep expertise towards delivery/accelerate of MVP into production for customers leveraging Partners (GSIs/SIs/CSPs) as applicable
Collaborate and interlock with customers to accelerate/unblock projects, Identify/Integrate partners in MVP delivery and production workloads
Advocate for innovation and early adoption of cloud technologies
Capture the capabilities of HPE’s offerings and identify gaps as related to customer use cases through a closed loop process for each step of the engagement life cycle
Build C-level relationships with customers that result in deeper loyalty and frictionless adoption experience
Help customers unlock the full potential of their aaS solutions by collaborating with internal teams within HPE
Partner with HPE’s product management & engineering to develop solutions based on customer insights, as well as personal experience that guide aaS adoption & overall edge to close strategy
Identify expansion opportunities for Sales to drive account growth
Contribute internally within HPE, share knowledge and best practices with team members, contribute to internal projects and initiatives, and serve as a subject matter expert and mentor for specific technical or process areas
Ensure customers are receiving consistent experience throughout the lifecycle of doing business with HPE
Your profile:
5+ years of experience in customer success, IT sales/account management, professional services, and/or presales technical consultant preferably within an enterprise cloud environment (Cloud Hybrid Datacenters, Azure, AWS, or GCP preferred)
Ability to identify business opportunities, drive sales motions and close deals.
Have a hunting mentality
Technical ability to drive workload-led conversations in accelerating adoption/consumption outcomes with customers will be a plus - for example: SAP HANA, VM/Containers, Machine Learning, Big Data, Backup & Protection, High Performance Computing and VDI
Ability to partner with customer to develop aaS adoption plan in accelerating projects from PoC/MVP to production
Ability to assess architecture design and resiliency assessment for production workloads
Experience with enterprise implementations, DevOps environments, workload-led migrations and/or Cloud environments highly preferred
Ability to develop and execute a success plan jointly with customers to deliver faster time to adoption and value of the offerings
Analytical and problem-solving mindset
Competent comprehension of enterprise architecture and strategic business drivers
Direct experience with a variety of independent software vendors
Ability to engage and communicate at all levels within the customer account (C-level, VP, Directors, CTOs, developers, IT admins et all)
Proven ability to present complex ideas in an accessible and engaging way that turns into actionable, measurable plans or initiatives
Ability to work in a team and demonstrate “we” instead of “me”, with a strong passion for exceeding customer expectations
Able to demonstrate strong business acumen and technical aptitude, and ability to diagnose business challenges into actionable, measurable plans or initiatives
Demonstrated success managing large, complex projects as well as matrix organizations, including critical customer support escalations
Fluent in English and preferably in Norwegian.
Bachelor's degree or equivalent in a technology-related discipline; computer science or engineering is a plus
Travelling required – 40% or more, across Nordic countries.
#LI-hybri
Additional Skills:
What We Can Offer You:
Health & Wellbeing
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development
We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
Diversity, Inclusion & Belonging
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
Let's Stay Connected:
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SalesJob Level:
Expert
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.
Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.
HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.