Customer Success Manager – Oracle Hospitality and Leisure

Location: Zapopan, Jalisco

No visa sponsorship is available for this position.

Are you a hospitality technology enthusiast who thrives on building strong relationships and driving customer success? Oracle Hospitality is on the lookout for a dynamic Customer Success Manager (CSM) to join our vibrant team and make a significant impact in the world of hospitality technology.

Why This Role Rocks:

As a Customer Success Manager at Oracle Hospitality, you’ll be the key to unlocking the full potential of our cutting-edge products and services for a diverse range of clients—from global industry leaders to innovative independent operators. You’ll be at the heart of transforming customer experiences and ensuring they achieve remarkable success with Oracle’s hospitality solutions.

What You'll Do:

Elevate Customer Experience: Lead our global, strategic, and independent customers to maximize their use of Oracle’s property management systems, point-of-sale systems, and support portals. Your mission is to ensure they achieve excellence and satisfaction with our technology.

Global Collaboration: Work closely with Oracle’s sales and technical teams to align on customer goals, provide seamless transitions, and deliver outstanding support. Build lasting relationships with clients, serving as their dedicated point of contact.

Strategic Success: Develop and implement strategies to monitor and enhance customer health. Proactively manage issues, drive improvements, and ensure our clients achieve their performance objectives.

Foster Innovation: Manage escalations with a focus on swift resolution and drive high levels of customer satisfaction. Provide feedback to internal teams to continually refine and enhance Oracle’s products and processes.

Mentor and Inspire: Play a crucial role in onboarding, training, and mentoring new Customer Success Managers. Share your knowledge and foster a collaborative environment within the team.

What We’re Looking For:

Hospitality Tech Expert: Deep knowledge of the hospitality technology landscape, including Property Management Systems (PMS) and Point of Sale (POS) systems. Experience with OPERA PMS, OPERA Cloud PMS, OXI integrations, OHIP integrations, and Simphony POS is highly desirable.

Experienced Professional: 5+ years in the hospitality industry or a related role, with proven expertise in using OPERA and Simphony systems. A track record of driving process improvements and enhancing guest/customer satisfaction is essential.

Strategic Visionary: Ability to create and execute strategies that drive client success. Think creatively and adapt solutions to meet evolving client needs.

Master Communicator: Exceptional interpersonal skills with experience in engaging effectively with C-Level executives and managing complex relationships. Strong communication abilities, both written and verbal, are a must.

Collaborative Team Player: Strong team orientation with a collaborative spirit. You’ll need to support your colleagues, share knowledge, and work together to achieve shared goals.

Proactive Self-Starter: A motivated individual who thrives in a remote work environment and as part of a global team. Excellent organizational and workflow management skills are required.

Why Oracle Hospitality?

Join Oracle Hospitality and become part of a trailblazing team that’s redefining the future of hospitality technology. You’ll work with cutting-edge solutions, contribute to transformative projects, and be part of a diverse and inclusive global community.

Ready to lead the way in hospitality technology and drive success for our clients? Apply now and help us shape the future of the hospitality industry!

Career Level - IC3