Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a  (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
As a  company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
Join us in , committed to making a positive impact on its customers, employees, and communities.
The Role
As a Customer Success Manager, you will be responsible for ensuring our customers’ success with Veeva’s regulatory products and services. You will serve as the liaison between Veeva and key customer stakeholders, fostering collaboration, triaging escalations, and highlighting value through proactive engagement. This is a great opportunity for someone who is passionate about working with customers, developing relationships, and working cross-functionally to improve the overall customer experience.What You'll DoSupport 4-6 large, global customers post-implementation with Veeva Vault applicationsOwn the relationship with your customers’ application owners to understand their strategic objectives and challengesAct as a trusted advisor for your customers and liaise with relevant Veeva stakeholders to address customer needsLead meetings with customers to demonstrate success and identify additional value opportunitiesProvide strategic guidance to optimize consumption of Veeva product releases and customer’s roadmapFacilitate cross-customer connections for collaboration opportunities and industry learningRequirements7+ years working in life sciences, software, or consultingEurope (UK, France, or Germany)Experience working with large global pharmaceutical companiesCustomer-facing consulting experienceManaged relationships with executive stakeholdersAbility to travel up to 25%Nice to HaveExperience in regulatory within a life sciences companySaaS/cloud experience in the management of regulatory systemsLife science, computer science, or related business degreePerks & BenefitsWork remotelyHealth and wellness programs1% charitable giving#RemoteUK
Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams.
If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at .