Dublin, Ireland
22 hours ago
Customer Success Manager - Tableau/ BI Solutions - French Speaking

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Job Category

Customer Success

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Overview of the Role:

The Senior Success Manager demonstrates deep business, industry, and product knowledge to partner with customers and guides them to accelerate business value and return from their investment with Tableau. In this role, the Senior Success Manager will specialize Tableau solutions, one or more lines of business, or industry to speak the customer language and ensure customer value realization. They are aligned at the key stakeholder levels, building and encouraging positive relationships to help customers progress on their digital journey. Senior Success Managers are working directly with customers that can vary in their market segment, size, solution complexity and life cycle, depending on the customer's needs.

The ideal Senior Success Manager will possess both an analytics specialization and industry skills that enable them to speak the customer language.

Responsibilities

Seeks to understand goals, assess capabilities, and provide recommendations to help a customer accelerate the achievement of their business and technology objectives

Understands a customer's Tableau implementation and evangelizes the capabilities of Salesforce across all of our Clouds

Guides a customer on organization strategy, governance, and change management based on the customer's needs

Proactively identifies risks to the customer achieving their stated business goals and works with the account team to build a risk mitigation plan

Implements a comprehensive adoption path showing the current state, target future state with a timeline, and an underlying enablement plan.

Delivers business value and innovation to a customer’s business by understanding their key business challenges and potential for growth

Cultivates and solidifies executive-level relationships with the customer’s IT and business executive leadership, sponsors, and decision-makers

Collaborates with the account team and networks within accounts

When appropriate, recommends additional Salesforce services and advisory experts needed

Consistently communicates technical product changes and other relevant updates

Preferred Skills:

Knowledge of Tableau/Salesforce product and platform features, capabilities

Able to thrive in a rapidly evolving and fast paced environment

Strong inclination to Technology & Enterprise Software industry

Required Skills:

Experienced professional with 2 - 5 years of relevant industry expertise

In-depth knowledge of Analytics, Data or a specific industry

Strong consultative approach and ability to drive business value for customers

Ability to engage in effective and influencing conversations at the C-level

French and English mandatory, other EMEA languages a plus

Benefits & perks

Comprehensive benefits package including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more!

Extraordinary enablement and on-demand training with Trailhead.com

Exposure to executive thought leaders and regular 1:1 coaching with leadership

Volunteer opportunities and participation in our 1:1:1 model for giving back to the community

For more details, visit https://www.salesforcebenefits.com/

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