At Arctic Wolf, we're not just navigating the cybersecurity landscape - we're redefining it. Our global team of dedicated Pack members is driving innovation and setting new industry standards every day. Our impact speaks for itself: we've earned recognition on the Forbes Cloud 100, CNBC Disruptor 50, Fortune Future 50, and Fortune Cyber 60 lists, and we recently took home the 2024 CRN Products of the Year award. We’re proud to be named a Leader in the IDC MarketScape for Worldwide Managed Detection and Response Services and earning a Customers' Choice distinction from Gartner Peer Insights. Our Aurora Platform also received CRN’s Products of the Year award in the inaugural Security Operations Platform category. Join a company that’s not only leading, but also shaping, the future of security operations. 

Our mission is simple: End Cyber Risk. We’re looking for a Customer Success Operations Administrator to be a part of making this happen.

Location: Eden Prairie, Minnesota, USA (Hybrid role, 3 days a week in office)

About the Role

The Customer Success Operations Administrator is a critical thinker who is ready to dig in and take a key role in supporting our Customer Success teams by creating renewal quotes, training and supporting sales reps, and analyzing and improving process flows. This position will play a cross functional role between Customer Success Sales Team, Manufacturing, Sales Operations, Channel Team, Channel Operations, and Billing.

Responsibilities

Support Customer Success team by managing contract cycle and building renewal quotes

Ensure deal structure is in alignment with the contracted subscriptions to be renewed

Respond to CSM inquiries related to quotes, orders, and invoices

Follow up as required to manage process through booking of renewal, including order processing as needed

Provide accurate and timely reporting and visibility to contract renewal/churn information

Utilize experience and training to create manuals and training aids for sales stakeholders. Document and create knowledge repository for first-tier sales support.

Investigate and resolve data issues using own knowledge

Analyze existing process flows around renewals and customer success. Evolve or reinforce existing sales processes and implement new ones, focusing on scalability and driving significant growth.

Data steward for accurate customer data within Salesforce

Maintain customer ownership assignments

Who You Are

Excellent communication skills: verbal, written, presentation

Innovative, motivated, organized, high energy team player

Process and quality orientation with attention to detail

Minimum Qualifications

2+ years of experience in sales operations or similar role

Salesforce.com experience required

Prior experience working with quoting, subscriptions and contracts

Preferred Qualifications

Undergraduate degree from an accredited university preferred

Prior experience working with channel partners

About Arctic Wolf

At Arctic Wolf, we foster a collaborative and inclusive work environment that thrives on diversity of thought, background, and culture. This is reflected in our multiple awards, including Top Workplace USA (2021-2024), Best Places to Work – USA (2021-2024), Great Place to Work – Canada (2021-2024), Great Place to Work – UK (2024), and Kununu Top Company – Germany (2024). Our commitment to bold growth and shaping the future of security operations is matched by our dedication to customer satisfaction, with over 7,000 customers worldwide and more than 2,000 channel partners globally. As we continue to expand globally and enhance our technology, Arctic Wolf remains the most trusted name in the industry. 

Our Values  

Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that—by protecting people’s and organizations’ sensitive data and seeking to end cyber risk— we get to work in an industry that is fundamental to the greater good.  

We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here.   

We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities.  

All wolves receive compelling compensation and benefits packages, including:  

Equity for all employees 

Flexible time off and paid volunteer days 

RRSP and 401k match 

Training and career development programs 

Comprehensive private benefits plan including medical, mental health, dental, disability, life and AD&D, and value-added services 

Robust Employee Assistance Program (EAP) with mental health services 

Fertility support and paid parental leave 

Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our entire employee experience as accessible as possible and provide accommodations as required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodations by emailing recruiting@arcticwolf.com.  

Security Requirements  

Conducts duties and responsibilities in accordance with AWN’s Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies). 

Background checks are required for this position.  

This position may require access to information protected under U.S. export control laws and regulations, including the Export Administration Regulations (“EAR”).  Please note that, if applicable, an offer for employment will be conditioned on authorization to receive software or technology controlled under these U.S. export control laws and regulations.