We are transforming our Customer Success function from a cost centre to a value driver. We now play a pivotal role in driving retention and monetisation, through delivery of exceptional customer experiences that build confidence at every touchpoint. This cultural shift moves from an approach that focuses on delivering what matters to our customers and harnessing the power of our platform and services to increase customer satisfaction, value realisation and NRR.

This role drives the regional customer success strategy for value realisation, retention and monetisation of our customer base. As our customer base primarily consists of small businesses, we focus on 1:many initiatives - both digital and value added human services. This enables us to execute on our strategy at scale. This role will help define how we serve high-value customers, as our business continues to grow into the mid-market segment.

This role reports directly to the Head of Customer Success APAC, and is a member of the APAC Customer Success leadership team.