As part of CertainTeed IT’s Digital Manufacturing Program, this position will help support projects relating to Digital Operations within the 100+ manufacturing sites throughout North America. This position will be REMOTE based, reporting to the Digital Transformation Manager, Digital Manufacturing.-- We are looking for an experienced and dynamic Customer Success Specialist to join our Digital Manufacturing team. In this role, you will play a key part in fostering strong relationships with our internal users at the sites and central level, ensuring smooth onboarding, implementation, and training for our applications. You will serve as a liaison between employees, project managers, and our IT teams, facilitating clear communication, addressing concerns, and improving user satisfaction. This position is crucial in helping our internal teams achieve their objectives, while also providing valuable usage, activity, and success metrics to drive the effectiveness of our applications. + **Client Engagement & Optimization:** Actively engage with clients to ensure they are maximizing the value of our applications. Provide guidance on best practices, usage optimization, and feature utilization while gathering feedback through surveys and data analysis to drive continuous improvement and innovation. + **Support & Collaboration:** Monitor application performance and user satisfaction, addressing any issues or concerns as the primary point of contact. Work closely with internal teams—including support, development, and product management—to resolve challenges and enhance application functionality based on client needs. + **Site Rollout & Coordination:** Collaborate with business leaders to develop and manage site rollout roadmaps, ensuring all stage gate requirements are met. Work closely with site management to coordinate training schedules and ensure accurate Site Maps are developed for each rollout. + **Training Development & Delivery:** Create and deliver comprehensive training programs, workshops, and materials (including videos, OPLs, and SOPs) to educate users on application features, updates, and enhancements, empowering sites to effectively leverage our applications to achieve business goals. + **Travel Requirement:** This position involves approximately 25-40% travel, which may include visits to various sites or locations as part of your responsibilities. Skills are the foundation of success in any role, enabling individuals to effectively tackle challenges and contribute to the growth of the organization. In the Digital Manufacturing team, we believe that the right combination of technical expertise, problem-solving abilities, and interpersonal skills drives innovation and helps us deliver exceptional results.- The following skills and traits for this role are as follows: + **Education & Experience:** High School Diploma or GED required; Bachelor’s degree in a related field preferred. 2+ years of experience in IT, business relationship building, or customer success roles. + **Technical & Security Expertise:** Strong understanding of IT security principles and proficiency in data analysis and reporting tools. + **Problem-Solving & Analytical Skills:** Creative approach to solving technical issues with excellent judgment and strong analytical abilities. + **Project Management & Organizational Skills:** Proven project management experience, exceptional organizational skills, and the ability to manage multiple sites and applications simultaneously. + **Communication & Relationship Building:** Strong interpersonal and communication skills, with the ability to engage and influence stakeholders at all levels. + **Additional Skills & Experience:** Experience in WCM, Lean/Six Sigma, and manufacturing is a plus. Adobe Illustrator experience and a willingness to travel are also beneficial. Through the responsible development of innovative and sustainable building products,-CertainTeed, headquartered in Malvern, Pennsylvania, has helped shape the building products industry for more than 110 years. Founded in 1904 as General Roofing Manufacturing Company, the firm's slogan "Quality Made Certain, Satisfaction Guaranteed," inspired the name CertainTeed. Today, CertainTeed is a leading North American brand of exterior and interior building products, including roofing, siding, trim, insulation, drywall and ceilings. A subsidiary of Saint-Gobain, one of the world’s largest and oldest building products companies, CertainTeed has more than 6,300 employees and more than 60 manufacturing facilities throughout the United States and Canada.- www.certainteed.com Saint-Gobain provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Saint-Gobain is an equal opportunity employer of individuals with disabilities and supports the hiring of veterans. We provide unique options to fit your unique lives! Our Total Rewards Program is customizable to accommodate your needs. Our menu of flexible options (https://bit.ly/2RZtfYI) includes, but is not limited to: + Excellent healthcare options: Medical, vision, prescription & dental + Family Focus & Balance: Parental leave, paid time-off and Employee Assistance Program + Financial Security: Competitive 401(k), Company-funded Retirement Accumulation Plan and Employee Stock Purchase Program (PEG) + Tuition Reimbursement: Continuing education for every season of your career + Pet Insurance options: Insurance plan & prescription discount program for your furry friends + Employee Recognition Programs + PerkSpot: Our exclusive one-stop online discount marketplace + LiveWell: Rewarding you for living a healthy lifestyle