EF Experience Specialist / Customer Success Specialist Location: Cambridge, Denver, Austin Application Deadline: Monday, February 3rd  Start Date: Mid-Late February 2025   Your Opportunity:     Your mission at EF Educational Tours? You will play a critical role in supporting the full lifecycle of our customers – teachers who are leading their students on international educational tours. In this sales and account management focused role, you’ll increase our customers’ long-term loyalty by making sure their group is fully prepared and excited to travel. As part of our Sales Organization, you will collaborate with stakeholders to create long term sustainable travel programs, making EF easy to love and hard to leave. Your dedicated support and sales instinct will ensure success through creating opportunities to retain travelers, building loyalty with your teachers, supporting repeat sales conversations, and generating referrals.    What You’ll Do: Answer Group Leader questions through our live drift chat Support our Tour Preparation Team with various projects Once you have your territory you will own and manage the success of 125+ travel programs between enrollment and return from tourGrow travel programs in schools by generating referrals and working with colleagues to create opportunities for growth and repeat sales Build relationships with customers by answering questions, proactively addressing departure concerns, providing tour-related expertise Maintain our best practice of responding to customers within 48 hours Use your knowledge of EF procedures to work with your colleagues and successfully solve pre-tour, on-tour, and post-tour challenges.Collaborate and strategize with the sales team to ensure a smooth customer experience and overall growth in your territory  Support teachers and work with your colleagues to guide emergency situations successfully while groups are traveling.Sell a product that truly changes students’ lives by being fearless, focused, and loving where you work! Who You Are: People from all different professional and educational backgrounds have found success in this role. Here’s what they have in common – sound like you? You have strong sales instincts: you can recognize and capitalize on buying signs to repeat existing customers and generate referrals.  You are an exceptional relationship-builder and communicator, both with customers and internal stakeholders. You have a passion for managing details, ensuring that no request or need slips through the cracks.  You are flexible, with the ability to pivot quickly in a fast paced, ever-changing environment. You are proactive and a problem solver with a “nothing is impossible” attitude. You take pride in the quality of your customers’ experiences and utilize strong listening skills to identify essential information and make sure customer needs are met. You can successfully balance the needs of the customer and business and know how to prioritize and manage your time effectively to maximize efficiency. You enjoy collaborating with your colleagues and feedback is important to you. 

 

You can expect:Paid international travel at least once a year (more as you grow with us) Robust professional growth opportunities including monthly trainings, workshops, and inspiring talks with global leaders and experts Four weeks paid vacation your first year and nine paid holidays 25% company match on your 401(k) Excellent medical, dental, and vision coverage, along with life and disability insurance Wellness benefits including onsite and virtual classes run by EF instructors, and a yearly fitness reimbursement EF program discounts including travel, language schools, childcare, and more Dependent care, healthcare, and commuter flexible spending accounts (FSAs) Discounts at local venues and businesses Eligibility for our Workplace Flexibility Program: our pilot hybrid work model with up to two days of work from home per week  Compensation: EF Experience Specialists have on-target earnings starting from $60,000 (base salary starting at $50,000 and $10,000 bonus potential). Full compensation plan details to be reviewed during the interview process, previous EF experience and future earning potential will be discussed further as well.