Description We are offering a permanent employment opportunity for a Customer Success Specialist based in Bakersfield, California. As a Customer Success Specialist, your primary role will be to manage client interactions, oversee the application of technology, and handle social media postings and edits. Responsibilities: • Manage and enhance client relationships through effective communication and problem-solving. • Oversee the application and usage of various computer programs and CRM software to ensure efficient customer service. • Handle inbound calls, assisting customers with their queries and concerns. • Employ your expertise in ADP - Financial Services, Avaya CMS, and Epic Software to optimize customer service operations. • Carry out billing functions and handle benefit functions as per company policy and procedures. • Take charge of social media advertising and campaigns, ensuring the content aligns with the company's brand and objectives. • Regularly update and maintain accurate customer records. • Monitor customer accounts and undertake necessary actions based on account status. • Actively contribute to the creation and editing of social media content. Requirements • Minimum of 2 years of experience in a Customer Success Specialist role or similar customer service role within the industry • Experience with Avaya CMS • Strong computer literacy, with proficiency in various computer programs • Experience working with CRM systems • Knowledge of Epic Software • Familiarity with About Time software • Proven track record of effectively answering inbound calls • Demonstrated ability to assist customers, providing a high level of service • Experience in handling benefit functions • Proficiency in performing billing functions • Excellent customer service skills • Knowledge of social media platforms and their usage in a detail oriented setting • Experience in social media advertising • Proven ability to create and manage social media campaigns • Experience in creating engaging social media content TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .