Job Title:

Customer Success Specialist with French language

Job Description

The Customer Success Specialist supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle while ensuring customer satisfaction and engagement. This role is responsible for developing an excellent level of product or service knowledge to support carrying customer questions and concerns.

At  Concentrix we offer revenue generation services under the B2B Sales Services business with a global footprint, accelerating B2B digital sales and customer success transformation for the world’s best brands. With end-to-end capabilities across Strategy + Talent + Technology, we’re helping clients scale faster, work smarter, and reliably grow their revenue through data-powered insights and proven methodologies. 
 
We embrace a high-performance culture that promotes growth, success, and opportunity for our employees, clients, and partners. 
 
Join us! 

 
 
Duties and Responsibilities: 

Manage high volume of customer contacts and communications through phone and email each day

Use contact search and productivity tools to verify contact information is accurate. 

Conduct health checks at agreed upon recurring intervals to gauge product satisfaction.  

Clearly document and track qualitative feedback and quantifiable measurements through.  

Successfully capture customers' product expectations, experiences, satisfaction, and  likelihood of abandonment, “Voice of the Customer” 

Ensure high level of professionalism during all interactions with customers and prospects  

Collaborate with cross functional teams and management to drive a superior customer experience. 

Working hours are M/F – 9:00-18:00 (work from home) 
 

 
 
Qualifications: 

Fluency in both English and French– both written and spoken 

Demonstrated ability to effectively communicate with customers in a fast-paced environment.  

Prior experience with high volume calling. 

Demonstrated aptitude to learn new technology is required. 

Excellent knowledge of Microsoft Office programs  

Experience working with CRM (Salesforce or Microsoft Dynamics) would be considered an advantage 

Demonstrated ability to follow instructions, follow call scripts, and adhere to defined processes.  

Excellent communication skills (verbal, written) 

Demonstrated ability to multi-task, prioritize, and manage time effectively. 
 

What we offer: 

Friendly multicultural and multilingual environment 

Mentoring, training, and career development programs 

Happiness programs and internal social events 

Additional health care package 

Benefits and discounts - food vouchers, Multisport card, etc. 

Birthday Time Off 

Volunteer Time Off 
 

Please send us your CV in English.  
 
Only short-listed applicants will be contacted. 
All applications will be treated as strictly confidential. 
 
Help us G.R.O.W. Join us! 

Location:

BGR Sofia - Advance Business Center

Language Requirements:

French (Required)

Time Type:

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