Customer Support Agent Job Description: Customer Support / Technical Support Analyst Learner. Listener. Solutions-provider. If you have those three things, you will feel the satisfaction of “I crushed it” as you shut down your computer at the end of the day. This is that kind of job. Let’s skip to the good part. What’s in it for you? • Flex work. Yes, you read that right! None of that “5 days a week in the office” thing for us. Two days a week you will work from home, and three days a week you will work at one of our campuses. We aim for the best work-life balance. Some of what you will be doing: -You will be the voice of Sage when our customers need phone support for Sage ERP software products. Their issues may be functional or technical in nature. -You will enable our customers to get back to their business by helping them with questions or issues regarding Sage’s products or services. -You will use your empathetic and human-centered approach to go above and beyond for the customer. -Using your passion for creating world-class customer experiences, you will build fantastic relationships in a fast-paced environment. -You will help maintain and develop our self-service platforms (e.g. Sage City, Sage Knowledgebase etc.) in order to assist customers in helping themselves with these world-class tools. Key Responsibilities: -Passion for creating world class customer experiences -Great listening and troubleshooting skills through active listening, meaningful questions, and an ability to break down processes into simplified steps -Excellent interpersonal skills, resiliency and of course a great sense of humor - we like to laugh and have fun too! -First-class team player participating with the team to achieve great things with a positive can-do attitude -Ability to adhere to a structured work schedule and efficiently self-manage work time -High School Diploma or GED -Learn and apply technical knowledge (no worries; we’ll teach you!) -A reliable high speed internet connection -Customer Service/Support experience (2 years) Function: Sales Country: United States Office Location: Atlanta Work Place type: Hybrid Advert Working at Sage means you’re supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions. Our colleagues are the best of the best. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential. Learn more about working at Sage:sage.com/en-us/company/careers/working-at-sage/ Watch a video about our culture:youtube.com/watch?v=h1-vs3zIpnc We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out atcareers@sage.com. Learn more about DEI at Sage:sage.com/en-us/company/careers/diversity-equity-and-inclusion/ Equal Employment Opportunity (EEO) Sage is committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Sage will be based on merit, qualifications, and abilities. Sage does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, protected disability, veteran status, sexual orientation, gender identity, genetic information, or any other characteristic protected by applicable law.