Customer Support / Technical Support Analyst

Learner. Listener. Solutions-provider.

If you have those three things, you will feel the satisfaction of “I crushed it” as you shut down your computer at the end of the day. This is that kind of job. Let’s skip to the good part. What’s in it for you?

• Flex work. Yes, you read that right!

None of that “5 days a week in the office” thing for us. Two days a week you will work from home, and three days a week you will work at one of our campuses. We aim for the best work-life balance.

Some of what you will be doing:

-You will be the voice of Sage when our customers need phone support for Sage ERP software products. Their issues may be functional or technical in nature.
-You will enable our customers to get back to their business by helping them with questions or issues regarding Sage’s products or services.
-You will use your empathetic and human-centered approach to go above and beyond for the customer.
-Using your passion for creating world-class customer experiences, you will build fantastic relationships in a fast-paced environment.
-You will help maintain and develop our self-service platforms (e.g. Sage City, Sage Knowledgebase etc.) in order to assist customers in helping themselves with these world-class tools.