Description We have a client who is growing in the East Lansing area. Apply to be a Customer Service Support and Continuous Improvement Administrator today. This is a 100% onsite role, hours are first shift, M-F. This is a contract to hire role. This exciting and unique role combines customer service and logistical coordination under one roof. This role is ideal for candidates who have a knack for balancing urgent and important tasks and handling rapid three-day turnaround orders. Key Responsibilities: Customer order processing, setting shipping dates and ensuring on-schedule deliveries. Assist the CIM (continuous improvement manager) in the data entry, audits and client orders Support with upcoming audits and quality checks. Ideal Candidate: + Previous experience in a manufacturing customer support role 2+ year preferred + Expert time manager with impeccable attention to detail. + Proficient in Excel, with a strong knowledge of formulas, which are used extensively for quality metrics and records by our CIM manager. + Astute understanding of logistics and shipping coordination. + Experience with taking client orders with superior client communication + Someone who is able to be a "catch all" for documentation - usually within Excel + Proficient in managing a small product line + Familiarity with Global shop and/or Accumatica (ERPs) is a plus The Customer Service Representative + CIM Admin role is initially a contract position, with a possibility of converting into a full-time role in 3-5 months. During the contract period, you'll be integral in supporting the adaptation to the new ERP and provide essential backup during the audit period. Join us in this exciting phase of growth and innovation. This role offers a pay range of $28-$32 per hour. Apply today! A detailed examination including an Excel assessment, Outlook assessment, and attention to detail assessment will be part of the interview process. Senior figures like the CIM manager and CEO might also join the interview panel. Note that our HR is remote and offsite. Requirements Computer Programs, CRM, Epic Software, Assist Customers, Benefit Functions, Billing Functions, Excel Formulas, Time Management, Communication Skills TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .