Company Description

Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments. Wise is on a mission to make their life easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere.

More about our mission.

Job Description

Your mission is to help customers have an excellent experience with Wise mainly via phone but also via email and possibly chat contacts. This isn't your normal call center - we do things differently - and our Customer Support Associates are here to help millions more potential customers save money by using Wise!

Provide world-class customer support via email, chat, and phone channels for Portuguese and English speaking customers all over the worldUnderstand that resolving the customer's issue is crucially important to a business's success and make that your goal for every contactBe creative, friendly, and solution-oriented with customers and colleaguesUnderstand the need to meet expectations, rise above them, and go that extra mile for customers
Qualifications
You have strong verbal & written skills and are fluent in both English and Portuguese - you’ll be supporting Portuguese and English speaking customers, and the working language at Wise is EnglishYou’re flexible. You’re willing to work 6x1 (six days of working and 1 day of rest) with 6 hours of work per day, up to 36 hours per week (shifts vary between 6am-10pm). While your scheduling preferences are taken into consideration, the scheduling requirements can change based on our customer’s needs, so we can’t guarantee you your preferred shift and shifts can change over timeYou’re organized. You’re methodical in your approach, with a solution-oriented mindset and the ability to multitask. Your lead will help you develop and remove blockers if they can, but they won’t stand over your shoulder. Your Lead is entrusting you with the autonomy to meet and exceed your performance metrics and also deliver a great customer experienceYou’re cool under pressure. You take charge in challenging situations and you keep your composure if things get tense – a fast-paced, ever-changing environment is where you thriveYou're an exceptional communicator. You're straight up and honest. You're able to own up to your mistakes and you follow through when you say you willYou're open-minded. You're comfortable and calm when giving or receiving feedback, you crave information, love learning new things, and you can't wait to be part of the teamYou’re a team-player. You’re straight up and honest. You’re able to own up to your mistakes and you follow through when you say you will. Most importantly – you understand that having a great working culture is everyone’s responsibility, so you treat everyone with respect, you always give a helping hand, and you let our values guide youYou're ideally someone who has worked in customer support before (preferably in banking or finance), but we're willing to work with the right person, whatever your experience. We're looking for genuine people who work hard and love helping others, so if that sounds like you, tell us why you're a great fit!
Additional Information
Please apply by submitting your resume and cover letter in English. Applications in Portuguese will not be considered. This is a hybrid position located in Sao Paulo, and not fully remote. You must be able to commute to the office or open to relocationYou must already be legally authorized to work in São Paulo, Brazil

Benefits: