This position is responsible for handling various retail/consumer/business calls for servicing and booking by phone, while upholding the Bank's high standards for the client experience. Probes with fact-finding questions to ensure a complete understanding of bankers reason for questions and works with banker to get an understanding of what is needed for customer. This position is considered a first line of defense and expected to maintain a high level of attention to detail, analyze facts, and make sound decisions to mitigate risk to the Bank.

Responsibilities
Serves as a liaison between branch and clients.
Client Service - Establishes a rapport with clients throughout work activities. Delivers the best client experience while maintaining high standards of professionalism and call quality.
Procedural - Maintains a strong knowledge of Bank policies while navigating multiple systems to ensure procedures and applicable regulations are followed at all times.

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