Customer Support Coordinator Job ID 198968 Posted 23-Dec-2024 Service line Advisory Segment Role type Full-time Areas of Interest Administrative, Customer Service, Facilities Management Location(s) Perth - Western Australia - Australia Entry Level - provide high level customer service and facilities administration support Work with a high performing facilities team on one of CBRE's strategic client Perth | Mooroo | Land of the Whadjuk Noongar people A leading commercial property owner who creates spaces where people thrive have a permanent position within our Customer Support Facilities Management team. This role will require you to provide high level administration support to the Facilities Management team and to maintain professional working relationships between the client, tenants, colleagues, and contractors. **Here’s what you will focus on;** + Coordinate service and facilities professionals in response to customer requests. + Manage site operations including vendors, lodge work requests, troubleshoot issues. + Conduct account administration and support the facilities management team. + Assist with ad-hoc projects and administrative tasks as required. + Maintaining records in our system to support our Facility Managers onsite. + Develop an in-depth knowledge of all our digital systems and integration systems. + Ensure adherence of service providers to contractual obligations. **Here are some of the strengths you’ll possess and the background you’ll need to be successful;** + Exposure to property onsite facilities services desirable + Previous administration experience or relevant education, with a passion for property and a can-do attitude + An understanding of commercial leases, licences and property documentation desirable + Excellent time management skills with the ability to manage multiple tasks and meet deadlines + Highly organised with strong accuracy and attention to detail + Experience or Knowledge in the building facilities management industry + Tertiary qualification in a property / technical / facilities field desired **What’s in it for you?** + Structured career development to support you and explore your learning potential and career goals + Parental leave which is industry leading, kids school holiday program, hybrid working, flex time, flex leave - tell us how you want to work + Flexible location – role can be based out of our Melbourne CBD or Geelong offices + You’ll form an integral part of an enormously successful team who outperform in the market year on year **Can we inspire you to join us?** At CBRE, our unwavering commitment to diversity, equity and inclusion begins with you. We are strengthening our inclusive culture, so everyone feels safe, valued, and heard. Because when you belong, we all succeed. We are proud to be certified as a Family Inclusive Workplace in Australia. This is a great recognition to our different policies, programs and benefits which help us build a great family friendly workplace culture. We are striving to remove barriers. We encourage you to share any support and adjustments you need to be your best and participate equitably in our recruitment process. We understand sharing your needs with us can be daunting, so if you have questions before or during your application, we welcome you to get in touch at recruitment@cbre.com.au. We welcome and encourage First Nations People to apply. The successful applicant will be required to undertake pre-employment background screening by our external third-party provider. We look forward to hearing from you! **Please note applications will be reviewed the week starting 6th January** CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)