Do you want to join us in helping to fight the world’s most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

At Siemens Healthineers, we offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally.

Our Global Team:

We are a team of more than 72,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways.

Our Culture:

We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world.  We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.

The Customer Support Coordinator is based on site with our client in Hamilton, ON. The Customer Support Coordinator reports to the Operations Manager, Enterprise Solutions. This role will be administrative support for the MES team, in the form of schedule meetings, take minutes and prepare meeting packages. This role will also assist the MES Operations Manager in analyzing, monitoring, and reporting on Key Performance Indicators, Continuous Quality Improvement indicators and other performance metrics as required by the contract.

This is a role well suited to an ambitious professional, looking for the next step in their career.

As the Customer Support Coordinator, your responsibilities will include:

Operates MES Helpdesk by receiving questions, complaints and service requests in person, via email or through dedicated phone lineEnters questions, complaints and service requests into the asset management system and dispatches service personnel as requiredProject coordination support to the MES Site ManagerUnderstands contractual commitments by monitoring service response by entering accurate information in the asset management to ensure metrics are reported. Where service responses do not meet contractual obligations, proactively schedules meetings and escalates scenario to MES Site Manager in a time sensitive mannerReview safety alerts for medical equipment and action next stepsCoordinate user training for new equipment and following-up on post training feedbackCoordinate the removal of decommissioned system with customer and external vendorsActively seek and initiate process improvements to improve efficiency and cost savingsMaintain Siemens’ standards of Compliance, Quality and Health & Safety as they relate to the MES operationSupports the MES Site Manager to drive outcomes and customer satisfactionProvides support to the MES Site Manager as well as the team in an environment of rapidly changing priorities where a flexible approach and the ability to manage a variety of tasks against a variable workload is key.

As a successful Customer Support Coordinator you will have:

Excellent customer service skills including exceptional verbal and written communication skills with problem solving capability.Ability to exercise tact and good judgement when dealing with customer concerns – knows when to escalate difficult situations.Must be able to work one of two shifts during Customer’s Working Hours, at the customer site in Hamilton those generally being between Monday-Friday 7am-7pm excluding statutory holidays.Advanced skills in MS Word and Excel and other Microsoft Office applications required.Ability to read, understand and implement contractual obligations with respect to business and operational issues. Familiarity of working with Service Contracts would be considered and assetProject Management course work or experience is an assetDemonstrable experience in data analysis and familiarity with Asset Management Systems would be considered assetsGood knowledge of healthcare in Canada, preferably with experience in a hospital or with a healthcare companyExperience of a Diagnostic Imaging Department would be an assetAbility to travel between customer sites in the Southern Ontario regionMust be able to work with people of diverse disciplines and cultural backgrounds.

This is a one-year term.

At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. What unites and motivates our global team is the inspiration of our common purpose:  To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services. We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally. 

Position must have full access to Siemens Healthineers' client sites to perform the essential functions of this position. Many clients require Simens Healthineers employees and representatives to meet certain Vendor Credentialing requirements before they will be allowed to have access to their sites. Unless prohibited by law, position must meet all Vendor Credentialing requirements necessary to have full client access and must continue to meet those requirements during the course of employment in this position. These requirements vary by client and may include, but are not limited to: Proof of valid identification (photo, driver's license, SSN) Criminal background checks Drug screens Immunizations (COVID-19, Hep B, MMR, Varicella, Influenza, Tetanus) Annual TB testing Healthcare training.

Beware of Job Scams:

Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers Career Site.

As an equal-opportunity employer we are happy to consider applications from individuals with disabilities.