Careers at EF | Open the world with us    At EF Education First, we believe the world is better when people strive to understand one another. With 600+ schools and offices in 50 countries, we offer immersive programs in language, travel, cultural exchange, and academics, turning dreams into global opportunities. Join us in our shared mission of opening the world through education.  Your Role A full-time fixed term 12 month contract position in EF’s flagship UK language school. Based in Waterloo, EF London provides English language education to over 5000 international students from over 20 countries each year. Reporting to the Customer Support Manager, you will be the face of our vibrant school, providing support, advice and memories to our diverse student body.  This role is ideal for anyone seeking exposure to international business.  Responsibilities    To ensure that administration of the school is run smoothly and effectively in all areas of student experience, welfare, internships, visas To maintain EF policies, regulations and Golden Rules To ensure the highest level of Customer Service throughout the school To support students in their daily life and enable them to achieve the best experience and highest learning possible To ensure excellent welfare provision in the school To help maintain ‘one team’, where the different departments liaise and interact effectively and efficiently Requirements   Strong customer service skills Confident with IT Enjoys working in busy & varied environment Organised with attention to detail Creative & energetic with lots of common sense as key Ability to handle difficult situations with ease & remain calm & positive under pressure Excellent communication & people skills Flexible attitude to work and creative problem solver All offers are subject to a clear enhanced DBS check and two references   Right to work in the UK on commencement of employment    C2 level of English Additional desirable characteristics  Experience working with international students and/or those with English as an additional language. Experience and/or training in overseeing student welfare/safeguarding Additional foreign language abilities First Aid/Health and Safety training  Project management    Why you will love working with EF London   Continuous professional development for all staff  Work in a truly international environment  Regular social events  Ambition is nurtured and fast-tracked career enhancement opportunities are provided  Staff are encouraged to innovate, take ownership of their ideas and bring them to fruition  Global career opportunities  Employee Assistance Program  Access to EF Hello language learning Central location minutes away from Waterloo train station EF Education First – Our History and Values Career Progression at EF  -----------------------------   EF is committed to safeguarding and promoting the welfare of children and adults and expects all staff and volunteers to share this commitment.  References will be followed up and will ask specifically whether there is any reason that the applicant should not be engaged in situations where they have responsibility for, or substantial access to, persons under 18. Appropriate suitability checks will be required prior to confirmation of appointment.   EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, identity, parental status, experience, and everything else that makes you unique. #LI-PB1