Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Group/Division

The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Job Description

We are looking for a talented Customer Support Engineer based in our Dublin, Ireland location. Major Responsibilities include:

Customer service activities associated with updating, troubleshooting, diagnosing and repairing complex electro-optical and electro-mechanical equipment at customer siteRepresenting the company to the customer and accountability for customer satisfaction with serviceCoordinating actions with customers to minimize downtime.Preparation of field service report on customer support activity and providing documentation to other supporting functions on re-occurring problemsInterface with technical support, headquarter engineering, and manufacturing engineering on maintenance procedures and equipment reliabilityCustomer service activities associated with updating, troubleshooting, diagnosing and repairing complex electro-optical and electro-mechanical equipment at customer siteRepresenting the company to the customer and accountability for customer satisfaction with serviceCoordinating actions with customers to minimize downtime.Preparation of field service report on customer support activity and providing documentation to other supporting functions on re-occurring problemsInterface with technical support, headquarter engineering and manufacturing engineering on maintenance procedures and equipment reliability

Essential soft and technical skills:

Bachelor’s Level Degree in Electronics or Electrical Engineering or Mechanical Engineering or equivalentGood practical skills in electronic, electrical, pneumatic, mechanical assemblyAbility to read and work with engineering drawings, schematics, and technical manualsExcellent analytical problem-solving skillsGood presentation and communication skillsAvailability to travel to other European sites on a limited basisAvailability for training periods in USA /AsiaProficiency in MS office toolsA valid driving license is required for the country you will be working in.

As part of the Customer Service Team, the successful candidate will be required to work a days shift pattern in support of a 7 day X 24-hour manufacturing environment. A shift cycle allowance will apply.

KLA offers a challenging and multinational environment at the forefront of high technology and a market highly competitive package.

Successful applicants will be formally trained at one of our award-winning training centers in the USA California, Singapore, or Taiwan.

Minimum Qualifications

We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer