Responsibilities Make an impact Assisting the Customer Service team in daily service activities and being first contact point of customers with receiving field service, spare part and technical support and sales requests; Develop, prepare and present sales proposal/quotations for customers; secure or renew orders; Confer with customers to assess potential application of company products or services and offer solutions that meet customer requirements or needs; Provide proactive technical sales support to maximise customer experience and spending Generate new business and ensures growth of existing accounts; To manage the opportunity pipeline of the Customer Service business with active follow up together with CS Consultant and Account Managers; Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services; Advocate for the customer and provide exceptional customer service at all times. Application Requirements What you need to succeed Higher education or university graduate from electrical / electronics / industrial electronics / automation / machinery / mechatronics related departments or physics. Minimum 3 years of experience in technical position with customer interaction preferably in a multinational company Ability to prepare sales quotations, presentations and reports using IT tools (Salesforce, SAP, Office etc.) Customer oriented behavior with necessary soft skills while communicating with internal and external customers. Excellent coordination, planning, problem solving, able to work under pressure. Unwavering customer service orientation. Experience with CRM system - ideally SalesForce