The Customer Support Engineer support smooth execution of the purchase orders from the customers. Acting as Emerson’s primary point of contact for customers, the role involves all post-order activities, including order management, documentation, invoicing etc. Always strives to provide the highest standards of customer service working with peers, Outside Sales, Service Engineers, Business Managers, etc.  NOC, Dolphin Energy, QAFCO, QELNG, QE are some of the key customers that you will handle on the daily basis. You will be based in Emerson, Qatar. In This Role, Your Responsibilities Will Be: 

Review of Purchase orders and connect with customer for any amendments. Ensure that purchase orders are commercially and technically compliant before processing for order entry in accordance with relevant procedures Maintain a comprehensive register supervising the history of purchase orders (from issue of PO to delivery) Acknowledge purchase order in customer portal or through emails Coordinate with sales and application and conduct Kiff-off meeting (KOM) with customers as needed Facilitate smooth order execution by coordinating with factories, ensuring materials are shipped to customers on time. Check with factory on the order status and communicate to customers on regular basis  Connect with factory and Engineering teams for queries regarding lead-time, special requirements  Attend customer meetings as required with regards to purchase orders & post order activities Prepare and submit customer documentation as per agreed VDRL/SDRL in line with documentation cycle for assembly orders. Align with local and international Emerson Trade Compliance and Quality Management procedures, as well as the Emerson Ethics policy, with respect to all business activities Fulfill any other reasonable duties as required including support for Outside Sales, if required.

 

Who you are?

Experience in directly handling and communicating with customers on daily basis Knowledgeable in industrial standards for control valves design, manufacturing, testing processes Skilled in customer documentation

For this Role, You Will Need:

A proven track record in the process control industry including control valve products and applications Bachelor’s degree or equivalent experience in engineering or business administration or equivalent field

 Preferred Qualifications that Set You Apart:

Experience in working with control valve products, applications & manufacturing activities. Experience in preparing and submitting customer documentations Excellent interpretation skills relating to engineering and manufacturing activities Ability to communicate optimally. Able to interact positively with all customers, recognizing and adapting to the cultural differences that exist.

 

Our offer to you!

We recognize the importance of employee wellbeing and know that to do your best you have flexible, competitive benefit plans to meet you and your family’s physical, mental, financial, and social needs. We provide, a variety of medical insurance plans, Employee Assistance Program, tuition reimbursement, employee resource groups, recognition, and much more. Our culture prioritizes work-life balance and offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

At Emerson, we are committed to encouraging a culture where every employee is valued and respected for their outstanding experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that encourage innovation and brings the best solutions to our customers.

The philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity, & Inclusion at Emerson.

Our training programs and initiatives focus on end-to end development, from onboarding through senior leadership. We provide a wide range of development opportunities, including face-to-face and virtual training, mentorship, and coaching, project management, and on-the-job training.

Adhere to Health, Safety & Environment policies as laid by the organization.