Embrace the future!

Recently, we have seen streaming companies and websites taking viewers from classical TV into new services and devices. This project is a support line for one of these services - the best-loved video streaming website in the world.

You will be part of a multicultural team based in Lisbon, where you will provide outstanding multi-channel support to users of the service.

You can see the details below and we would be happy to address any questions you might have.

You will be handling Customers queries via phone, e-mail and chat identifying the client's problem and troubleshooting to find the solution.

REQUIREMENTS

At least 12 months of direct customer service experience required, preferably in contact centers in a B2C and/or B2B environment Good communication skills, both verbal and oral Excellent German native level written and spoken communication skills Fluency in English Proactive attitude and strong team-spirit Be organized and able to learn new processes, concepts, and skills as well as being able to understand that an operation is an ever-changing organism Strong attention to detail and a desire to deliver accurately, efficiently and to a high standard Ability to handle not only to handle customers emotions, but also being able to empathize with the client's case Openness to work flexible hours as required (may include evenings, weekends and/or holidays) Office based on Lisbon Valid Legal Work Permit

RESPONSIBILITIES

You will be answering to the customers queries via phone, e-mail or chat, identifying the client's problem; troubleshooting them to find the solution; documenting each action you take and categorizing cases and possible bugs, so that our client's engineering team to address them as a bunch Provide general and technical support to customers who use any of our client's paid products Escalate complex problems according to defined procedures

OUR OFFER

Pleasant and inspiring working atmosphere Opportunity to be part of a rapidly expanding global organization with irreproachable reputation Professional development and clear career path Training & development opportunities Competitive salary & relocation allowance*

*Relocation applicable only for international candidates joining us from abroad

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

Cognizant is a global community with more than 345,000 associates around the world. We don’t just dream of a better way – we make it happen. We take care of our people, clients, company, communities and climate by doing what’s right. We foster an innovative environment where you can build the career path that’s right for you.

About us:
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, helping organizations modernize technology, reimagine processes and transform experiences so they stay ahead in a fast-changing world.

Our commitment to diversity and inclusion:
Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.

Disclaimer: 
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.