As a Customer Support Manager, you will be responsible for delivery and overseeing the day-to-day operations of a Federal Travel & Expense platform during Operations & Maintenance. You will direct all aspects of Operations for federal agencies on the program. This will include oversight of implementation, testing and our Operations & Maintenance support team, aligning to industry best practices for Travel & Expense processes and procedures, and the enforcement of the overall governance model for Travel & Expense operations. You will design both short term and long-term strategies for continuous improvement in supporting operations for our agencies.