Job Summary:

We are searching for a polite, professional Customer Support Call Center Representatives to represent our clients professionally by providing remarkable service to their customers via phone. The Customer Support Call Center Representatives may handle a high volume of inbound calls and should seek to create a positive experience for each caller. You will listen to customers to understand the reason for their call, address all inquiries and provide an accurate and efficient response.

Onboarding Date: July 10, 2024

Training Starts: July 15, 2024

Training Schedule: Tuesday - Saturday 9am-6pm

Pay Rate: $18.00 per hour

THIS IS A WORK ONSITE POSITION

ALL INTERVIEWS CONDUCTED IN OUR ONSITE CENTER

Responsibilities:

Handles General Customer Care Calls, and Business Services Accounts Calls.Upgrade services.Process account payments.Assist customers with technical mobile issues.Answer inbound calls and greet customers with energy and enthusiasm.Place outbound calls and communicate with energy and enthusiasm to customers.Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.Meet department productivity and quality standards.Strive for first call resolution and take true ownership of customer needs and issues.Communicate and follow instructions for one call customer resolution.Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.Take an active role in educating customers about our clients products and services.

Skills Requirements:

1+ years of customer service experience preferred.Call center experience preferred.Must have some technical support experienceMust have ability to work independently and in a team environment.Problem solving skills.Ability to maintain accuracy and production standards.Physical attendance is key to success and necessary to meet objectives.You have the flexibility to work any shift, including nights and especially weekends.

US Citizenship Required

Education Requirements:

High school diploma, G.E.D., Trade/Vocational School certificate or equivalent required.

Physical Requirements:

Occasionally exert up to 10 lbs. of force to push, pull, lift or otherwise move objects. Have visual acuity to perform activities such as preparing and analyzing data; and/or viewing a computer terminal. Speak, listen, type and/or sit for extended periods of time.