Company:Take 5 Car Wash

Join our impressive Take 5 Car Wash team! We’re the world’s largest car wash company with close to 400 sites in the United States and growing. Take 5 Car Wash is fast, friendly, and convenient. We are committed to being a great employer, we pride ourselves on putting people—our team members and guests—first.

Do you have an outgoing, positive attitude? Do you like to be a part of a something bigger than yourself? We’re looking for people like you.

Start an exciting career with Take 5. We believe in promoting from within and welcome all backgrounds and experience levels. Learn with us while we invest in you.

Why You’ll Love Working with Us:

Free weekly car washFlexible schedulingCareer growth opportunitiesCompetitive base pay plus commission opportunityEmployee recognitionOutdoor working environmentHealth, dental, vision and life insurance401k matchHSA and FSA plansPaid time off and holidaysParental leave

JOB DESCRIPTION:

Driven Brands is looking for a remote Customer Service Representative to support our Take 5 Car Wash Team. You will be responsible for communicating with customers over the phone or via email and participating in meetings with the customer service team to develop new strategies. The right candidate will understand general Customer Service principles.    

Duties & Responsibilities: 

Provides timely responses to customer inquiries by telephone and/or email in an in - or outbound service center 

Open, maintain, and solve Customer Care tickets by recording issues and account information  

Manage large amounts of incoming emails and calls in a timely manner utilizing CRM tools and related platforms. 

Resolve product or service problems by clarifying the customer's experience; determining the cause of any problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution 

Follow communication procedures, guidelines, and policies 

Leverage scripts for email and phone conversations to properly represent the company voice and tone 

Answer questions about damage claims and escalate to the proper manager to bring them to closure 

Prioritize tickets effectively in Zendesk 

Flexibly handle changes in policies or procedures 

Experience: 

Proven customer support experience, ideally in the automotive industry 

Strong phone contact handling skills and active listening 

Strong computer skills and capability to use Microsoft programs such as Outlook, Word, Excel, Etc. Additionally, Zendesk experience is a plus!  

Customer-focused and able to adapt/respond to different types of customers 

Excellent communication and presentation skills both externally and internally 

Ability to multi-task, prioritize, and manage time effectively 

High school diploma (or equivalent) and at least 1 year of experience; post-secondary school education may substitute for years of experience 

Bilingual in English/Spanish is a plus. 

Hours will likely be 830am – 5pm EST with an ½ lunch - Must be willing to work weekends. 

 

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Position Location:

North Carolina

Compensation Range:

$15.10 - $27.00

Compensation Frequency:

Annual

Base pay offered may vary depending on actual location, job-related knowledge, skills, and experience. Supplemental pay types may include commissions or bonus incentives, depending on the role. Driven Brands offers a variety of health and wellness benefits including paid time off and holiday pay. Details regarding our benefits can be found here: https://www.drivenbrandsbenefits.com