Customer Support Representative
Are you a Customer Service Rep searching for a new opportunity?
Company Profile
A global leader in manufacturing farm, forestry, and construction equipment, serving farmers, ranchers, landowners, builders, and loggers.Operates one of the largest equipment finance companies, providing comprehensive financial solutions for its customers.What's in it for you?
Elwood Professional associates are eligible for a comprehensive and competitive benefits package plus an exclusive savings program, including:
Medical/Vision/Dental/Rx plansHoliday PayTeladoc (online care)Referral Bonus IncentiveAnd More!Customer Support Representative Details:
Contract position$20.00 to $22.00 /annuallyFirst Shift (Monday through Friday from 07:00am to 03:30pm)Take inbound calls from (USA/Canada/Australia) customers and dealers regarding part orders or other items available for purchase on websiteOccasional outbound calls to customers and dealers to research/investigate and follow up with our findingsDocument every interaction effectively in our internal case management system • Approximately 15-20 calls/day Provides responses and/or solutions to customer, dealers, and/or Company personnel inquiries concerning problems and concerns of a moderately complex level. Effectively documents customer, dealer, and/or company personnel interactions and issues relating to area of responsibility.Distributes additional product/service/policy information to customers, dealers, and personnel. Develops common solutions to problems with team members to maintain required service levels. Maintains the accuracy and availability of customer related information on-line.Assists in the promotion of products/services/programs through special program offerings, special mailings and pro-active user contact. Negotiates with customers, dealers and company personnel to provide the proper policy execution and adequate resolution.Customer Support Representative Qualifications:
Knowledge of agriculture, turf (mowers) and utility vehicles. Bachelor's degree in Agriculture, Business, Engineering related field, IT or a similar discipline.6+ months experience with customer service / support experienceApplicant may be subject to a background check*A conviction record will not necessarily prevent you from being employed. You will be required to complete and submit a questionnaire. We will consider your age at the time of the offense, when the offense occurred, the seriousness and the nature of the offense, as well as any rehabilitation to determine your employability.
We are an Equal Opportunity Employer and celebrate diversity at all levels of our organization.
Our commitment to you: Real People. Fast job offers. No Robots.
How to Apply:
Email, call, or text us today! Feel free to apply online at www.elwoodjobs.com!
Hannah Wever
4111 Central Avenue
Columbus, IN 47203
(317) 824-9822 ext.
hannah.wever@elwoodprofessional.com
Qualifications
*See above for qualifications
#IJ #ZRPRO #BIZ1
Apply to this Job Log In OR Create an Account