Description We are in search of a Customer Support Representative to join our team in the Medical Devices industry, stationed at Atlanta, Georgia. As a Customer Support Representative, your primary role will be to provide customer service and technical support for our line of products and services. This role encompasses handling inbound customer calls, solving their queries, and assisting them with technical troubleshooting issues. This opportunity offers a contract to permanent employment type. Responsibilities: • Answer inbound customer calls and provide exceptional customer service. • Handle email correspondence with customers promptly and professionally. • Carry out data entry for order entries and maintain customer records. • Schedule appointments as necessary, managing time effectively. • Provide technical support to customers, troubleshooting issues as they arise. • Collaborate with the team to investigate and resolve issues according to established guidelines. • Educate customers about the range of products and services offered. • Use Microsoft Excel and Word to maintain records and perform other functions. • Keep track of customer accounts and take appropriate action when needed. • Document actions and discussions accurately. Requirements • Proficient in answering inbound calls and providing quality customer service. • Prior experience in a call center customer service role in the medical devices industry. • Ability to perform data entry tasks with high accuracy and efficiency. • Excellent email correspondence skills to handle customer queries and complaints. • Experience in both inbound and outbound calls, demonstrating strong communication skills. • Proficiency in Microsoft Excel and Microsoft Word for administrative tasks. • Capable of handling order entry operations in a timely and accurate manner. • Ability to schedule appointments effectively, considering the needs and availability of all parties involved. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .